Not a bad cruise, but had potential to be much more

Item: Emerald Princess
Rating: 4
Author: lostntran

Emerald Princess Cruise Review to Coastal - West Coast

lostntran

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 22

Overall rating:

4 out of 5

Verified Review

5 Night West Coast Getaway With San Francisco (Los Angeles Roundtrip)

Sail date: July 01, 2023

Ship: Emerald Princess

Cabin type: Balcony

Cabin number: B748

Traveled as: Family (older children)

Reviewed: 1 year ago

Review summary

Overall, the cruise was not all that bad. Very limited in the shopping experience (Limited to five stores) food was ok, but could of used different menu items throughout the cruise, and they need a little more training for their managers, not responding to customer requests to talk to them. With all this, I do not feel I will be back to this cruise line. There are others out there that provide a better exp.

Embarkation

5 out of 5

Ship experiences

Food and Dining

3 out of 5

We found that there was not much different in the selection of the food throughout the 5 days. Most of the food in the buffet is overcooked and bland.

Onboard Activities

4 out of 5

Entertainment

4 out of 5

Service and Staff

3 out of 5

So, this is a hard one. I would of scored this a 5 star... However, we had a problem with our stateroom and took over 7 hours to get taken care of, even after multiple calls to the different departments, talking with the stateroom attendant, and even walking down and talking directly to the concierge. After 7 hours we asked to talk to the deck or department manager and no one showed and when the stateroom attendant came back he was pretty combative.

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5