Worst service of my 20+ cruises

Emerald Princess Cruise Review to Mexico

Cruises: 7+ cruises
Review: 1
Helpful Votes: 21

Overall rating:

2.1 out of 5
Verified Review
Emerald Princess

5 Night Cabo San Lucas Getaway (Los Angeles Roundtrip)

Sail date: May 27, 2023

Ship: Emerald Princess

Cabin type: Balcony

Cabin number: A222

Traveled as: Family (older children)

Reviewed: 1 year ago

Review summary

We’re very experienced cruisers and this was the worst service. Took 45 minutes to get drinks. Staff was not friendly. Ship seemed short staffed. Our cabin should not have been in service due to its condition. We will not sail Princess again and I advise anyone else against it. This was our 5th Princess cruise. And last.

Embarkation

5 out of 5

Ship experiences

Food and Dining

2 out of 5

Onboard Activities

2 out of 5

Entertainment

2 out of 5

Service and Staff

1 out of 5

Ship Quality

4 out of 5

Cabin / Stateroom

1 out of 5
Small room, no sitting area. Safe and toilet didn’t work. Couldn’t get hold of anyone to fix them.

Ship tip

Change cruise lines.

Ports of call

San Pedro (Los Angeles), California

4 out of 5

Cabo San Lucas, Mexico

1 out of 5
Took 3 hours to get off the ship using tenders. Missed our excursion.

Disembarkation

5 out of 5
Was this review helpful? 21

8 Comments

Itspeace4me    1 year ago

Sorry you were disappointed.

debflip    1 year ago

AuntPinkie    1 year ago

Appreciate your feedback. Letting one cruise make you leave a whole line sounds a bit extreme, especially since you’ve been on others that must have gone well. However, since there are so many other options, I hope you find what fits your needs.

KMoWichita71    1 year ago

Oh no! We sail on that ship in a month! It will be our first Princess cruise. I hope things improve!

WhippetMum    1 year ago

Interesting!!

Gwbigdog    1 year ago

Oops interesting post

javawoody    1 year ago

Interesting??????????

cruising2004    1 year ago

Sorry you were disappointed with your cruise.

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