Emerald Princess Cruise Review to Caribbean

Contributor Level: Third Mate

7+ cruises


Helpful Votes

1 out of 5

Horrible Cruise with Princess

Sail Date: December 14, 2015

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Balcony

I have never written a poor review until now. Not just the ship but the company support of their customers is beyond horrible. The ship was just out of dry-dock and did not have towels, toilets, showers or air conditioning. Our room along with several FLOORS did not have the basic necessities in life. Their customer service on board that floating dump was even worse. When asked when we may expect to get a toilet and shower we were told "If you think you have it bad, you should be in our shoes having to listen to all of you". LOL. Are you serious. Today we finally received a call from Princess and was told nothing could be done but thank you for the information. LOL. The ship gave us a $225 credit on board and that is it. Horrible. People: Do not use this company. We have cruised many times on Royal Caribbean and have always been so happy. Good luck if you use Princess. You cannot even use the adult area unless you pay $40 per day extra. Dump!!!!!

Cabin / Stateroom
No toilet, shower or air!!!!!!!!!!!
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Children's Programs
Service and Staff
Food and Dining


Stay away from princess

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