Horrible Cruise with Princess

Emerald Princess Cruise Review to Caribbean
Experience: 7+ cruises
Review: 1
Helpful Votes: 13

Overall Rating:

1 out of 5
Verified Review
Emerald Princess

13 Night Grand Caribbean Adventure (Ft. Lauderdale Roundtrip)

Sail Date: December 14, 2015

Ship: Emerald Princess

Cabin Type: Balcony

Cabin Number: R519

Traveled As: Couple

Reviewed: 2 years ago

Review Summary

I have never written a poor review until now. Not just the ship but the company support of their customers is beyond horrible. The ship was just out of dry-dock and did not have towels, toilets, showers or air conditioning. Our room along with several FLOORS did not have the basic necessities in life. Their customer service on board that floating dump was even worse. When asked when we may expect to get a toilet and shower we were told "If you think you have it bad, you should be in our shoes having to listen to all of you". LOL. Are you serious. Today we finally received a call from Princess and was told nothing could be done but thank you for the information. LOL. The ship gave us a $225 credit on board and that is it. Horrible. People: Do not use this company. We have cruised many times on Royal Caribbean and have always been so happy. Good luck if you use Princess. You cannot even use the adult area unless you pay $40 per day extra. Dump!!!!!

Ship Experiences

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Children's Programs

1 out of 5

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5
No toilet, shower or air!!!!!!!!!!!

Ship Tip

Stay away from princess

Ports Of Call

Grand Turk Island

5 out of 5

Princess Cays (Cruise Line Private Island)

5 out of 5

Ft. Lauderdale (Port Everglades), Florida

5 out of 5
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