Horrible Cruise with Princess

Emerald Princess Cruise Review to Caribbean

Cruises: 7+ cruises
Review: 1
Helpful Votes: 18

Overall rating:

1 out of 5
Verified Review
Emerald Princess

13 Night Grand Caribbean Adventure (Ft. Lauderdale Roundtrip)

Sail date: December 14, 2015

Ship: Emerald Princess

Cabin type: Balcony

Cabin number: R519

Traveled as: Couple

Reviewed: 8 years ago

Review summary

I have never written a poor review until now. Not just the ship but the company support of their customers is beyond horrible. The ship was just out of dry-dock and did not have towels, toilets, showers or air conditioning. Our room along with several FLOORS did not have the basic necessities in life. Their customer service on board that floating dump was even worse. When asked when we may expect to get a toilet and shower we were told "If you think you have it bad, you should be in our shoes having to listen to all of you". LOL. Are you serious. Today we finally received a call from Princess and was told nothing could be done but thank you for the information. LOL. The ship gave us a $225 credit on board and that is it. Horrible. People: Do not use this company. We have cruised many times on Royal Caribbean and have always been so happy. Good luck if you use Princess. You cannot even use the adult area unless you pay $40 per day extra. Dump!!!!!

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Children's Programs

1 out of 5

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5
No toilet, shower or air!!!!!!!!!!!

Ship tip

Stay away from princess

Ports of call

Grand Turk Island

5 out of 5

Princess Cays (Cruise Line Private Island)

5 out of 5

Ft. Lauderdale (Port Everglades), Florida

5 out of 5
Was this review helpful? 18

5 Comments

lizardcruises    8 years ago

This review is going around word for word. I have a feeling it is illegitimate. Highly doubt a cruise line would sail without toilets. I would avoid taking this review to heart, probably just a hacker or something.

MauiWowie    8 years ago

I had a very similar experience. I've done 17 cruises; served 31 years with multiple sea tours, including a long yard period at NavSta Long Beach. Understaffed, poor hotel staff leadership, inadequate routine corrosion control, surly customer service.

dquill    8 years ago

don't question it please. I just returned from that cruise. my cabins steward was good. my balcony cabin was small. the shower scalded me three mornings in a row. only hot water. could not make it cooler but it started off warm not hot and became scalding. they laughed at me, three days in a row, when I asked them to fix it and told me I was too sensitive. the last two days I was able to shower in my cabin. I was going to the gym for showers. I had food poisoning three times - within 45 minutes of dinner, within 20 minutes of breakfast and once at lunch I was vomiting and had diarrhea at the same time. when I complained they asked why I didn't go to the doctor - they weren't open and I don't like vomiting in public plus I was empty after each incident. but why they wanted me to explain myself is very rude and they were speaking g very rudely to me. like I was a child. also i called to get my safe open at 10 p.m. and was scolded for calling late. i called twice more then they finally arrived at 2:30 am. i had to explain myself to the front desk - that i needed my medicine from the safe. they said that it was too late too call so i called 911 and the doctor got them to come open the safe so i could get my blood pressure medicine but by then i was so upset that it didn't matter, i just wanted to go home. as it turns out, the safe was broken and had to be repaired the next day so I carried my medicine to the beach on Aruba. they did not offer me another place to put my medicine. I asked and they said to keep it with me so I was at the beach with my medicine and jewelery since I had no safe place to leave anything for the day. the bed had a duvet cover, no top sheet and there was a stain where someone had obviously dug in their a** .. and the fitted sheet had blood stains. I asked that they be changed and they were but that really made me upset to have to call them about something so disgusting. the food was beyond vile. even in the crown grill premium restaurant it was a boiled steak that had been lightly browned on the grill - disgusting. if you want food poisoning, condescending customer service. terrible food... go on emerald princess.

noname111    8 years ago

Concur wit budakitty on this. The other review was posting by one of those gibberish ID's so it may be a technical glitch. I remember seeing those happen previously.

budhakitty    8 years ago

Someone else posted this exact review, word for word yesterday. I question the validity of the review.

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