Horrible Cruise with Princess
Emerald Princess Cruise Review to Caribbean
13 Night Grand Caribbean Adventure (Ft. Lauderdale Roundtrip)
Sail date: December 14, 2015
Ship: Emerald Princess
Cabin type: Balcony
Cabin number: R519
Traveled as: Couple
Reviewed: 8 years ago
Review summary
I have never written a poor review until now. Not just the ship but the company support of their customers is beyond horrible. The ship was just out of dry-dock and did not have towels, toilets, showers or air conditioning. Our room along with several FLOORS did not have the basic necessities in life. Their customer service on board that floating dump was even worse. When asked when we may expect to get a toilet and shower we were told "If you think you have it bad, you should be in our shoes having to listen to all of you". LOL. Are you serious. Today we finally received a call from Princess and was told nothing could be done but thank you for the information. LOL. The ship gave us a $225 credit on board and that is it. Horrible. People: Do not use this company. We have cruised many times on Royal Caribbean and have always been so happy. Good luck if you use Princess. You cannot even use the adult area unless you pay $40 per day extra. Dump!!!!!
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Stay away from princess
Ports of call
Princess Cays (Cruise Line Private Island)
Ft. Lauderdale (Port Everglades), Florida
5 Comments
dquill 8 years ago