Emerald Princess Cruise Review to Caribbean - Western

Contributor Level: Purser

7+ cruises


Helpful Votes

3 out of 5

most unfriendly, unwelcoming, and unhappy crew on the high seas

Sail Date: November 25, 2015

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Oceanview

Cabin: 6128

If possible I would give it a 2.5.  The good is the boat is beautiful.  I am not sure why they are dry docking. Plenty of places to sit and relax, read, have a drink, meet friends, etc.  We have been on many many cruises and have never encountered such unhappy crew.  While service was adequate most of the time the saying "service with a smile" was foreign to the crew.   We tried to engage with them like we have on other cruises but impossible.  If that was the only problem but they walked around and cut off guests. One night at dinner the one server was so rude and condescending. We had anytime dining so we didn't have the same person each night.  We were friendly and having fun and smiling.  Part of what makes cruising fun and unique is the personal experience you have with crew making you feel special. This whole idea was lost on them. I hope with the refurbish it comes with new attitudes of crew.

Cabin / Stateroom
small but clean.
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Service and Staff
Food and Dining

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