most unfriendly, unwelcoming, and unhappy crew on the high seas

Emerald Princess Cruise Review to Caribbean - Western
Experience: 7+ cruises
Review: 1
Helpful Votes: 8

Overall Rating:

3 out of 5
Emerald Princess

5 Night Western Caribbean Getaway (Ft. Lauderdale Roundtrip)

Sail Date: November 25, 2015

Ship: Emerald Princess

Cabin Type: Oceanview

Cabin Number: 6128

Traveled As: Couple

Reviewed: 2 years ago

Review Summary

If possible I would give it a 2.5.  The good is the boat is beautiful.  I am not sure why they are dry docking. Plenty of places to sit and relax, read, have a drink, meet friends, etc.  We have been on many many cruises and have never encountered such unhappy crew.  While service was adequate most of the time the saying "service with a smile" was foreign to the crew.   We tried to engage with them like we have on other cruises but impossible.  If that was the only problem but they walked around and cut off guests. One night at dinner the one server was so rude and condescending. We had anytime dining so we didn't have the same person each night.  We were friendly and having fun and smiling.  Part of what makes cruising fun and unique is the personal experience you have with crew making you feel special. This whole idea was lost on them. I hope with the refurbish it comes with new attitudes of crew.

Ship Experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

1 out of 5

Service and Staff

1 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5
small but clean.

Ports Of Call

Ft. Lauderdale (Port Everglades), Florida

5 out of 5

George Town, Grand Cayman

5 out of 5

Cozumel, Mexico

5 out of 5
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