Was Customer Service & Crew also on Vacation

Emerald Princess Cruise Review to Caribbean - Eastern


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 4

Overall Rating:

2.0 out of 5
Verified Review
7 Night Eastern Caribbean (Ft. Lauderdale Roundtrip)
Sail Date: October 17, 2015
Ship: Emerald Princess
Cabin Type: Balcony
Cabin Number: A431
Traveled As: Couple
Reviewed: 1 year ago

The ventilation in our cabin was very warm . Although maintenance came the problem was never fixed.The cabin was not comfortable to stay in and the nights even worse. Front desk never resolved the situation with compensation while on board. Instead I was told to contact Customer Relations when I get home. Not what I expected from Princess Cruises. The service on board left alot to be desired as well as the quality of the food. The ship needs a major overhall. It looks old and tired.

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Children's Programs

3 out of 5

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5
We paid for a balcony but had to keep the drapes close at all times to keep any additional heat out since the air conditioner barely worked. We paid alot of money for this cruise and it did not meet our expectations .

Ship Tip

Choose another ship to go on

3 out of 5
Was this review helpful? 4

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Anonymous

Other Reviews Of This Sailing





*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.

Back to Top