Emerald Princess Cruise Review to Caribbean - Eastern

Contributor Level: Purser

7+ cruises


Helpful Votes

2 out of 5

Was Customer Service & Crew also on Vacation

Sail Date: October 17, 2015

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Balcony

The ventilation in our cabin was very warm . Although maintenance came the problem was never fixed.The cabin was not comfortable to stay in and the nights even worse. Front desk never resolved the situation with compensation while on board. Instead I was told to contact Customer Relations when I get home. Not what I expected from Princess Cruises. The service on board left alot to be desired as well as the quality of the food. The ship needs a major overhall. It looks old and tired.

Cabin / Stateroom
We paid for a balcony but had to keep the drapes close at all times to keep any additional heat out since the air conditioner barely worked. We paid alot of money for this cruise and it did not meet our expectations .
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
We were sent to Trunk Bay when the water was too unsafe to go in. Lifeguards were pulling people in including myself and a friend. They should have cancelled or used an alternate beach . The lifeguard said it was so dangerous that you could break your neck due to the undertoe and riptides that day
Onboard Activities
Children's Programs
Service and Staff
Food and Dining


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