Not happy that I paid for something through BJ's that I did not receive.

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 51

Review summary

I paid for a shore excursion and when I arrived and checked into guest services there was no record of the transaction even though it had been taken out of my account. Who do I contact about a refund so that I can recoup the money that I had to pay to do the shore excursion through guest services on the ship?

Ship experiences

Food and Dining

Entertainment

Children's Programs

Service and Staff

Cabin / Stateroom

Ports of call

Port Canaveral, Florida

Tortola, British Virgin Islands

Charlotte Amalie, St. Thomas

Castaway Cay (Disney Private Island)