The cruise staff was not prepared as we expected for motorized wheelchair , deafness etc .

Item: Disney Dream
Rating: 3.9
Author: lefty445

Disney Dream Cruise Review to Canada, New England, New York

lefty445

Contributor Level: Deck Hand

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 23

Overall rating:

3.9 out of 5

Verified Review

4 Night Halloween On The High Seas Canada (New York Roundtrip)

Sail date: October 17, 2023

Ship: Disney Dream

Cabin number: 6008

Traveled as: Couple

Reviewed: 1 year ago

Review summary

I wish the supervisors were more aware of requests of special services

Embarkation

5 out of 5

The staff at embarked was excellent

Ship experiences

Food and Dining

2 out of 5

The main dining room the first night told us they were not prepare for a motorized wheelchair and suggested in the future to use another dining room

Onboard Activities

1 out of 5

We were informed to call guest service 30 minutes prior to using the pool lift, did that waited over 3 hours for them to install pool lift much to the embarrassment of my party then informed that guest services needed 24 hours notices

Entertainment

5 out of 5

The shows were great had sign language interpreters totally enjoyed them

Service and Staff

4 out of 5

The supervisors at guest service were totally inadequate , just kept saying Sorry for the accommodations the crew were excellent , but their hands were tied.

Ship Quality

5 out of 5

Very clean and were wiping down everything

Cabin / Stateroom

5 out of 5

Staff was excellent

Ship tip

Be prepare to follow thru with guest services

Thumbs up

Ports of call

New York, New York

5 out of 5

Disembarkation

5 out of 5

Staff porters were great

6 Comments

Cruisers4Lyfe 3 months ago

Thanks for sharing

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Gwbigdog 1 year ago

Thanks for sharing

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javawoody 1 year ago

Appreciate the feedback

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cruising2004 1 year ago

I’m sorry you had these issues on your cruise. Thank you for sharing your experience.

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AuntPinkie 1 year ago

Appreciate your feedback. Sorry you had these issues.

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JimOhio 1 year ago

Thanks for sharing. It is not clear by your review whether you provided a completed special request form to the cruise line prior to your sailing. If you did that well in advance, shame on the cruise line. If you failed to do that, shame on you to expect special accommodations without adequate notice and then blame customer service.

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Other reviews of this sailing

Fantastic Halloween cruise to Canada