Great cruise until the kids started throwing up.

Disney Dream Cruise Review to Caribbean - Bahamas

Cruises: 7+ cruises
Reviews: 2
Helpful Votes: 69

Overall rating:

3.1 out of 5
Verified Review
Disney Dream

4 Night Bahamas (Port Canaveral Roundtrip)

Sail date: November 12, 2018

Ship: Disney Dream

Cabin type: Balcony

Cabin number: 6606

Traveled as: Family (young children)

Reviewed: 5 years ago

Review summary

The cruise was great for the first 3 days. There is a lot for the kids to do and the private island was a good time for all. Unfortunately my son started throwing up all over our cabin on the 4th day. He continued to get sick for the next 12 hours. Our room steward was great helping us with fresh linens and keeping the room clean. He said he had to report the illness to the cruise management on the ship. No one ever bothered to call us to see how we were doing. When my wife talked to guest services the next day they didn’t seem very concerned. My daughter started throwing up the morning we disembarked and continued to the whole time we traveled home. We have spoken to DCL multiple times and they have only offered to send the kids some care packages. I expected Disney to do a bit more to make this right, but I guess they are big enough to not worry about losing one family. Won’t be spending the exorbitant amount to do a Disney Cruise again. Back to RCL where customer service has always been great.

Embarkation

3 out of 5

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

4 out of 5

Entertainment

3 out of 5

Children's Programs

5 out of 5

Service and Staff

2 out of 5

Ship Quality

2 out of 5

Cabin / Stateroom

5 out of 5

Ship tip

Beware of norovirus. Many sick people reported on our sailing.

Ports of call

Port Canaveral, Florida

2 out of 5

Nassau, Bahamas

2 out of 5

Castaway Cay (Disney Private Island)

4 out of 5

Disembarkation

4 out of 5
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5 Comments

Gwbigdog    1 year ago

Thanks for sharing

propwash79    5 years ago

I hope you weren't thinking Disney would comp you a cruise or offer a refund, they made not of your kids being sick in case it spread and if you went to the Dr on deck 1 they would say the noro virus and would have quarantine all of you to your stateroo till the end of the cruise, stuff happens on each cruise and it not always Disney fault and no need to say you will never cruise with them but that's your choice, Did you take your kids to the Dr to find out what was wrong?

TripofaLifetime    5 years ago

Parents are responsible for making sure the kids wash their hands constantly, not the cruise line. Your the parents, so parent.

jancannon    5 years ago

Just curious... what did you expect Disney to do? A care package is more than any other cruise line would do.

DerekMire    5 years ago

Blame Disney for your kids getting sick get a life