Stateroom Host
Disney Dream Cruise Review to Caribbean - Bahamas
Sail date: December 21, 2015
Ship: Disney Dream
Cabin type: Balcony
Cabin number: 8576
Traveled as: Couple
Reviewed: 8 years ago
Review summary
First time on a Disney cruise and I was very pleased for the most part. Food, entertainment, Castaway Cay and overall cleanliness of the ship was great! I was somewhat disappointed in the stateroom host service we received - or should I say - didn't receive! The only time we saw our host was when he saw us struggling to bring our bags into our stateroom upon arrival. We never saw him again! Trash was never emptied, our ice bucket had water in it for the duration of the cruise and the bed was made with a visibly torn sheet. This certainly wasn't the level of service that Disney represents that puts them above and beyond other cruise lines. When I complained, I received an apology and a $40 credit for photos that were already printed. Talking with others who had been on cruises, this definitely wasn't their experience with their stateroom host and I didn't feel like Disney really cared when we spoke to Guest Services about this.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Castaway Cay (Disney Private Island)
1 Comment
graygu22 8 years ago