Buffet Food quality

Crown Princess Cruise Review to Mexico

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 33

Overall rating:

2 out of 5
Verified Review
Crown Princess

4 Night West Coast Getaway With Catalina Island (Los Angeles Roundtrip)

Sail date: February 09, 2016

Ship: Crown Princess

Cabin type: Suite

Cabin number: D718

Traveled as: Singles/Friends

Reviewed: 8 years ago

Review summary

During our most recent cruise, 4 days to Catalina & Ensanada, the cruise was great. The food was terrible. I have submitted a complaint to customer service @ princess cruise line. We have gone on previous cruises withholding princess and it was great. This trip had some good points, sabatinis, international cafe & coffee shop. My wife loves the shops. However, one of the MAIN reasons to go on a cruise is the FOOD and the variety of the food.  Neither was there on this last cruise. The worst part is, we're going on the Mexican Reveria, later this month!  We sure hope it improves a lot. Otherwise, we will not go on Princess Cruises again. In addition, we will tell others that cruise, not to sail with priness.

Respectfully,

Will & Noreen Hames

*** EDITED 2/16/16 BY CRUISELINE.COM TO REMOVE PERSONAL INFORMATION ***

Ship experiences

Food and Dining

1 out of 5

Entertainment

1 out of 5

Service and Staff

3 out of 5

Cabin / Stateroom

5 out of 5
Yes, our steward, Freddie, D718, was tremendous. Thank God he was great. Otherwise this cruise would have even worse.

Ship tip

The Crown Princess, is a wonderful ship. The crew, overall is great.

Ports of call

San Pedro (Los Angeles), California

1 out of 5

Catalina Island, California

5 out of 5

Ensenada, Mexico

5 out of 5
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13 Comments

Gwbigdog    2 years ago

Thanks for sharing your cruise.

Gwbigdog    2 years ago

Anthony40    8 years ago

On a plus note our Room Steward was top notch. Tipped her 100.00 above the auto tips.

Anthony40    8 years ago

Having just returned from a 7 day cruise. The food sucked. We had Taco Bell the first night we got back and it was better than what we got in the MDR. The Chef's Table was great but at a 95.00 upcharge it should be. The waitstaff could have been much better. Normally I leave additional tips but not this time. The bread items were tough and seemed like they were made on the last cruise. Well frankly there isn't much in food that I could say anything good about. The Pizza was great and that I would have again. If you do not like thin crust it's not for you but for me it was wonderful. As a matter of fact the MDR options on the last night were such that we opted for Pizza.

morlie822    8 years ago

So, I guess that's never happened in a land restaurant you been to, eh? **** happens. Server section miscommunication perhaps, oops. Never go back? What?? Advice, from a restaurant owner....... quietly ask to speak to a manager, calmly express disappointment and explain why. From that point onward 99 out of 100 times, you'll get fantastic service with food quality monitored all the way to your table.

xzxxx    8 years ago

your experience fantastic.. Good for you( clap clap 👏). Not for me but I'm happy they give u a great experience that's not what I recived thanks.. can you imagine not getting greeted by your server tell 15-20 mins after you sat down or get your order take and recive your food after the people that came in after you.. oh yeah did I mention that the people who got their food order taken before me were crew members of the ship. imagine not Getting your drinks you ordered but sat there and drink water because your sever forgot yeah I bet you didn't get that experience right. so don't tell me what service we got.. we didn't even get dessert we just walked out that's how bad it was never again

morlie822    8 years ago

We were on this same cruise. However, our food experience was fantastic. We did opt to go to the added up charge restaurants: Salty Dog and Crown Grill and we're very impressed with quality, presentation and service. We never once ate a served meal in the basic dining room so cannot comment on that venue. The added charge of $25 for Crown Grill and $19 at Salty Dog were well worth it.

Kennicott    8 years ago

We haven't been on the Crown, but over the last 15 months we have been on the Regal (2 times), Coral (1), Royal (1) and Caribbean (1). Here is my latest assessment of the pertinent food situation: "VERY GOOD----The specialty restaurants were very good, particularly Sabatini's, wife didn't care much for the service in the Crown Grill $25.00 pp, the only time we ate there this voyage the waiter took her plate away before she was ready and their lobster wasn't as good as Sabatini's, so we booked Sabatini's five times, $25.00 pp. We also booked the "Crab Shack" almost every time we had the opportunity (Do yourself a favor and don't miss that if you love shell fish). A pleasant surprise was the high end Alfredo's on the two new larger ships, Royal and Regal, this is a sit down hand-tossed Neapolitan-style pizza, with linen table clothes etc. which is no extra  charge (note, this is not to be confused with the cheap pizzas they hand out 24 hours a day on the Lido deck at no extra charge as well). On longer voyages they offer the Chef's Table, but not this time they apparently viewed this as a one week cruise, B to Bs don't count. The Chef's Table is for dinner only but you have to get on a list, it is extremely a good multi course dinner with wine selections included for each course and you get a lot of extras with it like the Princess cook book and special talks behind the scenes with the top chefs, if you get invited, expensive but worth the $230.00 for the two of us.  We also love the extra charge "Ocean Terrace Seafood Bar" it is very good, even has caviar and excellent oysters, sushi, extra charges depend upon the item. "Gelato" is a super high end ice cream style eatery, extra charges depend upon the treat, note---ice cream is available on the Lido deck free of charge on Princess. On this cruise we ate dinner at Sabatini's (5). Crown Grill (1), Seafood Terrace (2), Crab Shack (2), MDR (2). Alfredo's (3)." "--Judging from our five Princess cruises in the last 15 months, It appears to us the buffet area (Horizon Court) has improved in quality of food as well as service over that provided on the Coral in January 2015 and to some extent over that on the Royal in September 2014. Of course, like all buffets there is crowding at times but 3 out of every 4 of our visits to the buffet for brunch there has been ample seating room and waiters to take care of you. On our cruise on the Regal in September 2015 we were in pretty chilly northern climates, meaning folk couldn't use the ample buffet seating outside, so the buffet was very crowded at times. However, on this cruise, there was almost always plenty of seating inside and outside." "GOOD--As previously mentioned, we sailed on the Royal over a year ago and the Coral in January 2015. The main dining room experience on the Royal was tolerable but definitely needed some improvement. The Coral MDR however was a complete debacle, although we enjoyed the ship and cruise. The Coral experience was so bad we stayed away from the MDR on the Regal in September 2015 (by using specialty restaurants mentioned previously) until about a week into the cruise. Maybe because we expected the worst we were pleasantly surprised when we finally did go there. On the Coral the MDR was beset with a myriad of problems due to both understaffed kitchen and service personnel. Food quality was significantly better on the Regal and the waiter staff didn't appear to be so harried and disorganized. This voyage we ate only twice in the MDR due our recent experiences, the first time we had an hour wait with some friends we had met, other than that things were okay, the service very good and meal mediocre. The next time however, was the last formal night out of four, where lobster was served. Now, that last MDR visit reminded us of the old days in the MDR, very very good. Keep up the improvements Princess, I have now moved your MDR experiences out of my "poor" category, don't let me down."     

GTVCRUISER    8 years ago

I have been on many Princess ships , I think the food is great , I will be on the Crown in 37 days

xzxxx    8 years ago

I don't never complain always have good things to say but I will have to agree with the OP the crew and the food that is currently on the ship right now make princess have a bad name right now the crew that's on their contracts this second give no quality customer service what so ever

klcarr    8 years ago

We have been on Crown Princess before and it was AMAZING food. You could not have asked for any better food. I guess it's what you make it!

CrusinTim    8 years ago

WHY did you post your personal info on the WORLD-WIDE WEB?????

Katievp    8 years ago

Take your phone off of the internet. It's dangerous.

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