Crown Princess Cruise Review to Caribbean - Southern

Contributor Level: Purser

4-6 cruises


Helpful Votes

2 out of 5

Customer Service Needed

Sail Date: December 21, 2013

Reviewed: 3 years ago

Traveled As: Singles/Friends

Room Type: Balcony

The onboard experience was a little rough around the edges.  Shows in the Princess Theatre were mediocre at best; a few good shows in Explorers Lounge.  Crew didn't seem engaged or act like they wanted you on the ship.  Automatic gratuity decreases their incentive to offer best in class customer service.  They were getting a tip regardless of the service.  Don't ask for anything out of the ordinary ... like a Diet Coke with breakfast or a black napkin at dinner.  Ship needs some TLC; grout was moldy, rooms smelled odd, missing ceiling tiles, etc.  The food was above average - kudos to the chefs.  Would not recommend this cruise line.  Heard a lot of complaining from others on the cruise as well.  Spoke with some that had only cruised with Princess (9 times) and they seemed to think customer service and quality had declined.  Really a shame ... could be so much better.  Won't be cruising with Princess.

Ship Quality
Food and Dining
Cabin / Stateroom
Service and Staff
Children's Programs NA
Onboard Activities
Destinations and Excursions

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