Costa toscana TRICKS YOU with the cabin they show you on the booking and what you get on the boat

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 25

Review summary

After complaining several times at reception that the cabin assigned did not comply with the characteristics contracted as being 3 adults neither the space nor the type of beds was correct, apart from not corresponding to the photos which are provided by themselves, and in the event that I had seen that picture of cabin logically I would not have hired it. The response from reception was that the photos are sometimes a guide, that we should not rely on them, one of the answers was that they (the staff) sleeps like that.... We even asked for a complaint form, and nobody gave us anything Finally, one of us had to sleep on the floor with the mattress because at my age and weight I think that sleeping hanging on a wall is not very safe or comfortable. The rest of the cruise was good, the food very good, the rest of the service (apart from the reception staff) is lovely, and the facilities are fine. Another thing is the internet, such a rip-off as it is not stable at all and works very slowly, they are charging 100 euros for internet when is not reliable at all. I would advise if you need internet to wait until you are stopped in the destinations. For sure I will do another cruise, but I will think twice to do it with costa if this is the service, I am going to receive next time.

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Cagliari, Sardinia

Civitavecchia (Rome), Italy

Genoa, Italy

Disembarkation