Never Again. Worst Cruise Ever

Costa Smeralda Cruise Review to Europe - Western Mediterranean

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 2

Overall rating:

2.9 out of 5
Costa Smeralda

7 Night Western Mediterranean (Barcelona Roundtrip)

Sail date: August 11, 2024

Ship: Costa Smeralda

Cabin number: 14079

Traveled as: Family (older children)

Reviewed: 2 months ago

Review summary

I think Costa are well aware of the poor service they provide to passengers. The treatment of passengers is despicable by most of the workers who laugh at the passengers. The staff is not qualified to work with the general public. Any kind of complaint to the staff is answered by saying that it is the passenger's fault. Unacceptable. On the first day we had a presentation of what the cruise would be like. By that time we had already had some disappointment with the staff and we had only been on board for a few hours. The person who made the presentation to us, displaying arrogance and ignoring the passengers, told us that life on board is very hard and we had to understand that sometimes the crew did not feel like smiling. An incredible presentation card, but it was a clear warning of what awaited us and what we had already noticed in the few hours that had passed since boarding. On several occasions the waiters disregarded us and told us that we didn't know what we wanted, but that was the general tone of the trip, the passenger is never right and if something goes wrong it is their fault, as we were told several times. Overcrowding in the restaurants, bars, pools, elevators, etc. Non-existent customer service. There is no place to complain or make a claim. There is no customer service staff, we did not see any responsible person from the crew because they do not show their face. We tried to make a claim about the quality of the service on the first day and they told us that they would put it in the system and contact us, which of course did not happen. A family member had an accident in the pool, which we reported and they did not contact us either. In general the attention received is shameful. The captain was non-existent throughout the cruise. There are so many examples of disrespect, lack of service, and irresponsibility on Costa's part that when I remember it, I feel like crying.

Embarkation

1 out of 5

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Service and Staff

1 out of 5

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

Ship tip

Think twice

Ports of call

Cagliari, Sardinia

4 out of 5

Naples, Italy

5 out of 5

Civitavecchia (Rome), Italy

5 out of 5

Genoa, Italy

5 out of 5

Disembarkation

1 out of 5

Traveler Photos

People need to take food out of the buffet because the lack of space Passengers eating in common zones as buffet restaurant has no tables availables
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