Never Again. Worst Cruise Ever

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 0

Review summary

I think Costa are well aware of the poor service they provide to passengers. The treatment of passengers is despicable by most of the workers who laugh at the passengers. The staff is not qualified to work with the general public. Any kind of complaint to the staff is answered by saying that it is the passenger's fault. Unacceptable. On the first day we had a presentation of what the cruise would be like. By that time we had already had some disappointment with the staff and we had only been on board for a few hours. The person who made the presentation to us, displaying arrogance and ignoring the passengers, told us that life on board is very hard and we had to understand that sometimes the crew did not feel like smiling. An incredible presentation card, but it was a clear warning of what awaited us and what we had already noticed in the few hours that had passed since boarding. On several occasions the waiters disregarded us and told us that we didn't know what we wanted, but that was the general tone of the trip, the passenger is never right and if something goes wrong it is their fault, as we were told several times. Overcrowding in the restaurants, bars, pools, elevators, etc. Non-existent customer service. There is no place to complain or make a claim. There is no customer service staff, we did not see any responsible person from the crew because they do not show their face. We tried to make a claim about the quality of the service on the first day and they told us that they would put it in the system and contact us, which of course did not happen. A family member had an accident in the pool, which we reported and they did not contact us either. In general the attention received is shameful. The captain was non-existent throughout the cruise. There are so many examples of disrespect, lack of service, and irresponsibility on Costa's part that when I remember it, I feel like crying.

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Cagliari, Sardinia

Naples, Italy

Civitavecchia (Rome), Italy

Genoa, Italy

Disembarkation