Great variety cruise

Item: Costa Smeralda
Rating: 4.7
Author: firechick65

Costa Smeralda Cruise Review to Europe - Western Mediterranean

firechick65

Contributor Level: Purser

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 31

Overall rating:

4.7 out of 5

Verified Review

7 Night Western Mediterranean (Rome Roundtrip)

Sail date: December 08, 2023

Ship: Costa Smeralda

Cabin number: 12183

Traveled as: Singles/Friends

Reviewed: 1 year ago

Review summary

I really enjoyed the places of port. Ship was nice. Difficult for Americans.

Embarkation

5 out of 5

Went fine and smooth.

Ship experiences

Food and Dining

3 out of 5

They average. Not great

Onboard Activities

4 out of 5

Spa, shows, games, casino

Entertainment

5 out of 5

I thought they were very good. Talented and entertaining

Service and Staff

5 out of 5

My room steward was phenomenal! Took very good care of me, and attentive to my needs.

Ship Quality

5 out of 5

It was clean and actually quite beautiful!

Cabin / Stateroom

5 out of 5

My cabin was quite nice. Ended up with balcony, which I thoroughly enjoyed. It was comfortable, adequate, and always clean.

Ship tip

It actually is not very American friendly… was impossible to join discount club, despite many times to go for in person help. The help was never there when I was told hours, and two times people took my room number, but never heard from club staff. Also, Americans with iPhone cannot have the Costa App. My excursions were cancelled as not enough English speaking, but when moved to another excursion, I never knew what time, bus number etc. when I asked staff, they said “you should know!.” I didn’t have app, new excursion not in original booking website, etc. Spa is like talking to a car salesman. Pushing very expensive products and upgrades in treatments all the time!

Thumbs up