Rude and unhelpful staff
Costa Fortuna Cruise Review to Europe - Western Mediterranean
I will never cruise on Costa again. The staff was unhelpful and rude. Although they published that the aft pool was "adults only", it (and the entire ship) was always full of screaming children. Staff laughed and made no attempt to control this. We never knew which elevators would be closed for the use of crew transporting luggage at every port, or which other elevators were open. The ship was difficult to navigate compared to other lines. The only dinner option was a 2-hour dining room visit at which we were rudely refused water without a 3 euro payment. The safe could not be accessed by both myself and my friend - only one of us. The drawer pulls were difficult with arthritic hands. Now, I see pending charges on my credit card that should not be there. My previous experiences with Royal Caribbean were excellent - the opposite of Costa.
Food and Dining
Service and Staff
Cabin / Stateroom