Costa Diadema Cruise Review to Europe - Western Mediterranean

Contributor Level: Third Mate

Experience
4-6 cruises

Review
1

Helpful Votes
14

1 out of 5

Costa Diadema is OVERPACKED, NOISY, BAD EXPERIENCE OVERALL

Sail Date: June 29, 2015

Reviewed: 1 year ago

Traveled As: Singles/Friends

I recently cruised on the brand new Costa Diadema "Jewels of the Western Mediterranean" 7 night itinerary, departing Barcelona on June 29, 2015.  VERY DISAPPOINTING. I have cruised on Carnival, Royal Caribbean, Celebrity and the Bahamas Express. Costa is BY FAR THE WORST in every way imaginable. It was so overpacked that I could not sit down to breakfast or lunch even ONCE. I was forced to sit at tables with somebody else's dirty dishes. There are no forks, no knives, no spoons nor napkins unless you sit at a table, and since NO TABLES are EVER vacant you can imagine how unpleasant mealtime is.  Same buffet every single day. No eggs, no hot food unless you go to restaurant which is so crowded there's no chance of getting in. One day I took a shore excursion that departed at 8:15 a.m. so I ordered breakfast to be delivered to my room at 7:30 a.m. I am diabetic so eating before a long day of walking is important. They never delivered my breakfast. I called room service and the person who answered the phone promised it was on its way, but they never came. I called back and they hung up on me (probably can see room number.) II purchased the all inclusive beverage package, but it doesn't include bottled water. They charge $3.50 for bottled water. The pools are tiny and dirty, again overpacked. No deck space, never a lounge chair. The elevators are SLOW, PACKED or always reserved for luggage transport. Unruly children hit every button making the elevators stop on every floor.  I had to walk up and down 9 flights of stairs every time I left my cabin. There were so many noisy children running up and down the halls and yelling even at 3:00 a.m. No staff member is empowered to do anything. Internet speed terrible and a scam. The Costa portal makes you purchase a new hour for $10 euros, then kicks you off after five minutes use.  Then force you to purchase another hour. Very confusing and I am tech saavy.. I paid about $70 to use their internet for a total of about 20 minutes. No staff member has authority to credit your account.  They make you waste your time when you have a legitimate reason to seek a credit to your bill.  The poor employees are exhausted and underpaid.  Few speak or understand English. Terrible disorganization. For example I was required to attend a disembarkation meeting at a specific time and specific place. I show up and the employee yells something loud in Italian. No rhyme or reason for the meeting. They require you to leave your luggage out the night before you disembark, so how are you supposed to shower and get dressed the day you leave? I can't think of one reason to cruise on Costa, even if the trip is FREE. It is seriously that bad and I am not normally a picky person. CHoose a different cruise line, even if you pay a little bit more.

Food and Dining
Terrible except wine dinner with sommelier Flavio was wonderful
Service and Staff
Some friendly staff members, great sommelier, great cabin steward, terrible guest services
Entertainment
Packed, children with no place to sit will congregate on stairs, block your view and make noise
Children's Programs don't know, the children were unruly, LOUD, cut in line and normally I like kids!
Onboard Activities
Destinations and Excursions
Good guides
Ship Quality
Clean but horribly crowded
Embarkation and Disembarkation
embarkation ok, disembarkation not clear, no point to meeting, you have to leave your cabin at 8:00a.m. and then do nothing until you attend a pointless meeting
Cabin / Stateroom
Cabin was great, but cruise overall terrible experience
I will never cruise on Costa again

Tip

REALLY BAD, REALLY CROWDED, REALLY NOISY, NOBODY WATCHES THEIR CHILDREN



Was this review helpful? 14

4 Comments


Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Anonymous



*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.

Back to Top