Never taking a Celebrity Cruise again

Celebrity Summit Cruise Review to Coastal - West Coast

doux

Contributor Level: Purser

Cruises: 4-6 cruises

Reviews: 2

Helpful Votes: 8

Overall rating:

1.3 out of 5

Verified Review

Los Angeles to Vancouver

Sail date: May 04, 2024

Ship: Celebrity Summit

Cabin number: 1100

Traveled as: Large Group

Reviewed: 19 days ago

Review summary

Dining: Although we had early dining and had confirmed table (card was in our stateroom) we were booted within 2 hours of dinner and placed on anytime dining. With 2 small children in tow, this absolutely reprehensible. On top of that our waiter wasn’t friendly at all, we tried to greet him cheerily and he would just hand the menu and walk away. He had the capacity, he greeted his fellow ethnic breather quite courteously. Friendliness: Majority of cruise staff was not friendly and unhelpful, when asking where an food item was at the buffet or where a café was, we were informed “somewhere over there maybe” is it not their job to at least try and guide you in the right direction? Rarely anyone greeted us or anyone for that matter Le Petit Chef: we made extra for the specialty dining at Qsine, from the description we were beyond excited, when I tell you that menu was indescribably lackluster, we were utterly disappointed. We start of with a burrata that was served during lunch earlier in the day. Next we get a seafood stew that was lukewarm at best with overcooked shellfish that was rubbery. The lobster was passible but not filling, then we ended the night with a scoop of ice cream. We paid extra for specialty dining but ended up with buffet food that wasn’t even executed well. When discussing this with the maître d Mr. B, his response was, well that’s what you signed up for! What kind of attitude is that? You all keep asking for feedback and to give you a 10, but with that service? Absolutely not! Sharps container: this is absolutely laughable; our group member was provided a container for her fertility injections and no further instructions. They wait until 9AM of the last day of the cruise to inform they needed to collect said container. Port time was 7AM, we literally all left with our luggage. Inform someone when right when you provide them the container, don’t reprimand someone for not being fully informed of the protocol. Kid friendly: your ship is absolutely not kid friendly, the lack of activities with proper supervision and instruction is appalling. I went on Royal Caribbean last year and it was like night and day. Missed port: bad weather happens and there’s nothing we can do about it but find a way to entertain your paid guests. Alternatively, try to find another port to settle in or, if that is not an option, set up additional activities for us. The cavalier attitude was so unnerving. I never want to go on a Celebrity cruise ever again.