Warm Welcoming and Wonderful

Item: Celebrity Summit
Rating: 3.8
Author: jjsthompson

Celebrity Summit Cruise Review to Caribbean - Western

jjsthompson

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 26

Overall rating:

3.8 out of 5

Verified Review

5 Night Western Caribbean (Miami Roundtrip)

Sail date: November 28, 2022

Ship: Celebrity Summit

Cabin type: Suite

Cabin number: 9123

Traveled as: Couple

Reviewed: 1 year ago

Review summary

I was unhappy with our accommodations. When you pay for a suite, you expect to get what you paid for. I will say that once we made our unhappiness know, the ships officers and staff did everything they could to make it better. At the end of our sailing we were so impressed with the crew on this ship that the problems we had at the beginning almost vanished.

Embarkation

4 out of 5

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

4 out of 5

Entertainment

3 out of 5

Children's Programs

no children

Service and Staff

4 out of 5

Our dining room waiters, assistant waiters, and wine stewards were top notch. Our dining experiences in Lumiere really made our cruise.

Ship Quality

4 out of 5

Cabin / Stateroom

3 out of 5

We were assigned a handicap cabin which is not what we had requested or expected. The room was designed for a wheelchair or scooter to move around in. It was well suited to a person with those special needs but it did not work well for us. It had very limited storage and none in the bathroom. No place to put toiletries, etc. There was no dining table in our suite or dining chairs as they had been removed to allow a wheelchair, etc. to move about. The bed was comfortable and the pillows were divine which was a plus. The balcony was very narrow and I am not sure how a handicapped person could utilize it. Because the ships suite category was sold out we were not able to be moved to a more suitable suite. But, the ships head of guest services and the hotel director did all they could to make our cabin more comfortable. They even found a tiny table and two chairs that would fit in our cabin so we could have our breakfasts in our suite.

Ship tip

Smaller more intimate ship with excellent service

Thumbs up

Ports of call

Cozumel, Mexico

3 out of 5

dirty and unfriendly

Thumbs Up 0

Disembarkation

5 out of 5

Fast and easy

3 Comments

Other reviews of this sailing

Outstanding, except for Nassau excursion