Avoid this at all costs and till they renovate the ship in 2019

Item: Celebrity Summit
Rating: 3.5
Author: neillebo

Celebrity Summit Cruise Review to Bermuda

neillebo

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 12

Overall rating:

3.5 out of 5

7 Night Bermuda (Cape Liberty Roundtrip)

Sail date: July 08, 2018

Ship: Celebrity Summit

Cabin type: Inside

Cabin number: 3054

Traveled as: Family (older children)

Reviewed: 6 years ago

Review summary

Do not and I repeat do not use this ship until they renovate it in 2019. It is beyond on it’s last legs and incredibly disappointing for someone like me who is cruised dozens of times and mostly on Celebrity, which will no longer be the case given all they gave me was an apology when I called to complain. I was not looking for a free trip but simply a novel Small thank you and we are sorry token. They refuse to. But that has not impacted my review

Embarkation

1 out of 5

Great

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

2 out of 5

The polls are salt water and all. They are strict on under 16 not being allowed in the outdoor normal pool so they will be forced to swim in 2 feet of water with babies. The basketball courts were old and all basketballs were deflated and shockingly they had no others on board nor decided that it was important to pick up any new ones at court. All of the basketball players were

Entertainment

4 out of 5

Service and Staff

5 out of 5

Ship Quality

2 out of 5

Wow is this ship do for a massive renovation. It will have been seven years since the last. Again, just wait and try another ship and if you were a fan of the summit, then just come back then

Cabin / Stateroom

4 out of 5

Ship tip

Tried to postpone your trip until after it is renovated in drydock in 2019

Thumbs up

Ports of call

King's Wharf, Bermuda Did not visit port

This is simply a port to embark on a journey, not to visit. If you want to see New York City, then do a line that docks there

Thumbs Up 0

Disembarkation

5 out of 5

4 Comments

justkegmak 6 years ago

The ship dose not offer much

Thumbs Up 0

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chicpeach 6 years ago

By profession, I am a QA analyst for a call center. I've listened to literally thousands of calls. What I can tell about making a complaint is that who ever you spoke to will mirror your own attitude. If you were not cordial and constructive with your feedback, dont expect them to be cordial and offer a "sorry token" as you put it.

Thumbs Up 2

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celebityaft 6 years ago

Thumbs Up 0

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celebityaft 6 years ago

Sorry you feel you have to be so negative about the Summit. We have sailed on her 9 times over the past 5 years, the last time was only a few weeks ago and the next will be in 8 weeks. Yes she is showing her she but she is a wonderful ship with a great staff and crew . The food is excellent. Thank goodness they enforce the age rules for the pools..wish they enforced the chair hog rules a bit better. I’d suggest that if you judge a ship by the inflation of a basketball you might need to find another way to vacation

Thumbs Up 8

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