We had a great vacation. I had some concerns which I shared above but we had a nice time. I also enjoyed the staff assistance in Bermuda coming back to the ship -- the cold towels and ice water were appreciated.
Embarkation
4 out of 5
It was very easy and enjoyable. My only criticism was that our duffle suitcase was damaged. The canvas was torn by friction from being dragged. I didn't want to waste time sitting on a line to file a claim.
Ship experiences
Food and Dining
3 out of 5
We did not partake in specialty dining. I was disappointed by the food. I did enjoy the final two meals but I thought the quality and attention to detail was lacking. Also, when we went for buffet items, I thought the line cooks were put into awkward positions with people cutting the line or making dietary requests like gluten free pasta. The staff kept the place very clean so it seems reasonable to me to have a few "hosts" facilitate the line and provide additional customer service. I witnessed some tensions a few times on the trip which could have easily been handled by additional dedicated staff.
Onboard Activities
4 out of 5
We loved the gym and pool areas. The family movies were wonderful.
Entertainment
5 out of 5
The shows were wonderful. The theater was comfortable and accessible.
Children's Programs
5 out of 5
My kids enjoyed themselves and the staff for children were very professional
Service and Staff
4 out of 5
Our housekeeper Chanel and our dinner server Xiomara were fantastic. I felt like they were extended family. So dedicated, professional, and personable!
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