not what was promised

first off as a selling point to this wow cruise we were suppose to have fresh flowers in room every day -NOT SO - they did away with it and hors d'oeuvres every day - NO - only if you knew to fill out a form and leave it outside door and that was a pitiful site when it did come for two people (I have picture), then there's the fresh squeeze orange juice I so looked forward to - NOT - they did away with that too/ now we go to excursions - mini bus tour with Herman was GREAT - best $ spent on a five hour tour with him- best tour I ever took on any of my cruises BUT the glass bottom boat was a rip off - the guys doing the excursion were very nice BUT to pay $60. each for a boat ride for 45 mins to see some fish on bottom of boat when they slowed down and the point of a ship sticking out of the water and back 45 mns was terrible. We didn't see any shipwrecks under the water as we all thought and we didn't go anywhere else to see it either.  People were disappointed but I guess didn't complain - but I went to shore excursion desk and spoke to a man who might have been mgr and he brushed it off like well you saw fish didn't you and part of a boat didn't you - that was not what I paid $60. for to see nor did the other 3 people with me and then he said well you're the only one that complained - REALLY - because the rest of the people on board chalked it up to - this was not worth it - and didn't know better to complain about it must mean they can keep taking peoples money and not try to improve it. The man at desk said he'd get back to us but never did ( I also have a picture of the boat we saw) this was my 2nd celebrity trip to Bermuda with no complaints the 1st time

P.S. How do you use something as a selling point and then take it away without a notice or compensation