Not happy.

I loved the itinerary on this cruise.  We are elite members, so we have been on many different Celebrity ships as well as other cruise lines.  This was the first cruise that I have been totally disappointed.  The first issue was the amount or the lack of water in the toilets.  We had to brush the toilet each time we used it because there was so little water.  That grossed us out.  The grout in the bathroom was very yellowed and looked dirty.  There was intestinal flu which affected 300 passengers and the crew.  My husband was one of them.  He was in bed for three days.  The nurse gave him some pills to stop the problems, however, the line of sick people had us wait for an hour.  So, both of us actually lost three days of the cruise.  The ship said they would offer us a credit for a future cruise.  Well, we never heard from them, so I had to write several letters before they sent us a letter offering $100 to be used on a future cruise (not enough to make up for three days) and the letter stated that it had to be used within six months.  Well, I sure didn't plan on taking another cruise that soon so it was a total waste.  Our room steward removed the bedspread and bed skirt, and the tossed pillows.  They said it was so they could clean them, but only the skirt was replaced on the second last day of our trip and it was extremely wrinkled.  There were many sections of railings where the finish had worn off and it was not repaired including on the promenade and our room.  There were a lot of maintenance issues.   I don't believe our room was ever vacuumed.  This is an old ship that needs a complete makeover.  The food was good, nothing to complain about except that because of the flu outbreak, the servers removed everything from all the dining tables.  If you wanted salt and pepper, you had to ask and the waiter put it on your food.  In the buffet area, if you wanted salt or pepper you had to ask and they would hand you packets.  You had to wait in line to get a beverage because the crew person would fill the glass and hand it to you.  There was only one person dispensing the coffee and the cold drinks.  Nothing in the buffet could be reached by the public.  Each item had to be served to you which made getting a meal a much longer process. The entertainment was fine except that the band couldn't play one night because they were all sick.  The common areas of the ship were fine.  I will never go on this ship again.  In fact, we decided to go to the eastern Caribbean in Jan., 2015 and ended up taking a Princess cruise because the only choice on Celebrity was on the Summit.  When I tried to contact the cruise line about the issues, I was told that I should have complained while I was on the ship and not after we left the ship.  I even took pictures of the various areas, but no one ever contacted us and it seemed like they just didn't care.  To be honest, I was afraid of the lady who was our room steward.  She was older and had a very strong personality.   We missed three of the stops because of my husband's flu.  I even went off the ship alone to purchase a better quality bathroom tissue.  What was provided by the ship was very rough and caused my husband more irritation.  We did really like the itinerary, except that we missed a couple of ports because my husband was too ill.