Service Needs some work

Celebrity Summit Cruise Review to Bermuda


Contributor Level: Purser
Experience: 1 cruise (first)
Review: 1
Helpful Votes: 2

Overall Rating:

3.0 out of 5
Verified Review

Sail Date: June 23, 2013
Ship: Celebrity Summit
Cabin Type: Oceanview
Traveled As: Large Group
Reviewed: 4 years ago
While there were lots of wonderful thing about this cruise I was also disappointed as well. The service was not up to par and depending upon who you spoke with, not all of the staff was warm and friendly. Dinner the first night took 3 1/2 hours. Luckily, it got better every night. I was also disappointed with the photo gallery. Their packages were horrible. I traveled with a large party due to celebrating my parents 50th Anniversary, all family, and I would have spent the money on the unlimited package. However, that did not include other pictures of people from my party. It was a rip off. Plus they did not even offer a USB option. Lastly, I was promised a $100 on board credit at the time of booking which was never given to me. Even though I inquired and requested at guest services. Much to my dissatisfaction my request went unfulfilled. I would cruise again, but with a different line.

Food and Dining

3 out of 5
Don't bother with the buffet, the quality of food was not up to par.

Entertainment

5 out of 5

Children's Programs

N/A

Service and Staff

3 out of 5
Not all of the staff were kind and curteous.

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5
It is worth the money to get a balcony. Ocean view was on the second floor. I felt like steerage.

Ship Tip

Bistro on Five had very good food. Service depended on which waiter you got. For a healthier breakfast and lunch head to the Aqua Spa.

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