VERY DISAPPOINTING

Item: Celebrity Silhouette
Rating: 3.8
Author: sanfordasolomon

Celebrity Silhouette Cruise Review to Caribbean - Western

sanfordasolomon

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 40

Overall rating:

3.8 out of 5

Verified Review

7 Night Western Caribbean (Ft. Lauderdale Roundtrip)

Sail date: January 07, 2018

Ship: Celebrity Silhouette

Cabin type: Inside

Cabin number: 9196

Traveled as: Couple

Reviewed: 6 years ago

Review summary

THE ROOM EXPERIENCE WITH THE PROBLEMS GETTING THE SCOOTER OUT EACH TIME- TOO A LOT AWAY FROM THE CRUISE - START THE DAY WITH A LOT OF DIFFICULTY AND NOT HELP FROM CUSTOMER RELATIONS - THE SECOND ENTERTAINMENT WAS THE WORSE WE NEVER EXPERIENCED ON A CRUISE

Embarkation

4 out of 5

EXCELLENT - VERY HELPFUL -

Ship experiences

Food and Dining

5 out of 5

ALL FIRST RATE

Onboard Activities

2 out of 5

POOLS ONLY

Entertainment

3 out of 5

STAGE SHOWS EXCELLENT ALL OTHER ENTERTAINMENT VERY POOR - MUSICIANS SECOND RATE - LIBRARY VERY NICE

Children's Programs

5 out of 5

DID NOT BRING ANY CHILDREN

Service and Staff

4 out of 5

IN MAIN DINING ROOM EXCELLENT SERVICE BUT MOST DAYS THE 5:30 OPENING OFTEN DELAYED 10- 15 MINUTES

Ship Quality

4 out of 5

VERY CLEAN

Cabin / Stateroom

1 out of 5

NOT CONFIGURED FOR A SCOOTER EVEN THOUGH WE NOTED WE WOULD BE USING A SCOOTER - TOOK 15 MINUTES EACH TIME WE HAD TO TAKE THE SCOOTER OUT- CUSTOMER SERVICE ON THE SHIP TWICE CLAIMED THEY WOULD TRY TO ACCOMMODATE US AND TWICE WE NEVER HEARD BACK FOR TWO SEPARATE CUSTOMER SERVICE AGENTS WE SPOKE TO - WASTED AT LEAST 60-75 MINUTES EACH DAYY