VERY DISAPPOINTING

Celebrity Silhouette Cruise Review to Caribbean - Western
Experience: 7+ cruises
Review: 1
Helpful Votes: 5

Overall Rating:

3.8 out of 5
Verified Review
Celebrity Silhouette

7 Night Western Caribbean (Ft. Lauderdale Roundtrip)

Sail Date: January 07, 2018

Ship: Celebrity Silhouette

Cabin Type: Inside

Cabin Number: 9196

Traveled As: Couple

Reviewed: 11 months ago

Review Summary

THE ROOM EXPERIENCE WITH THE PROBLEMS GETTING THE SCOOTER OUT EACH TIME- TOO A LOT AWAY FROM THE CRUISE - START THE DAY WITH A LOT OF DIFFICULTY AND NOT HELP FROM CUSTOMER RELATIONS - THE SECOND ENTERTAINMENT WAS THE WORSE WE NEVER EXPERIENCED ON A CRUISE

Embarkation

4 out of 5
EXCELLENT - VERY HELPFUL -

Ship Experiences

Food and Dining

5 out of 5
ALL FIRST RATE

Onboard Activities

2 out of 5
POOLS ONLY

Entertainment

3 out of 5
STAGE SHOWS EXCELLENT ALL OTHER ENTERTAINMENT VERY POOR - MUSICIANS SECOND RATE - LIBRARY VERY NICE

Children's Programs

5 out of 5
DID NOT BRING ANY CHILDREN

Service and Staff

4 out of 5
IN MAIN DINING ROOM EXCELLENT SERVICE BUT MOST DAYS THE 5:30 OPENING OFTEN DELAYED 10- 15 MINUTES

Ship Quality

4 out of 5
VERY CLEAN

Cabin / Stateroom

1 out of 5
NOT CONFIGURED FOR A SCOOTER EVEN THOUGH WE NOTED WE WOULD BE USING A SCOOTER - TOOK 15 MINUTES EACH TIME WE HAD TO TAKE THE SCOOTER OUT- CUSTOMER SERVICE ON THE SHIP TWICE CLAIMED THEY WOULD TRY TO ACCOMMODATE US AND TWICE WE NEVER HEARD BACK FOR TWO SEPARATE CUSTOMER SERVICE AGENTS WE SPOKE TO - WASTED AT LEAST 60-75 MINUTES EACH DAYY

Ship Tip

IF YOU USE A SCOOTER DO NOT BOOK AN INTERIOR ROOM - OR FIND ANOTHER COMPANY LIKE PRINCESS

Ports Of Call

Key West, Florida

4 out of 5
NICE - WENT ON THE TROLLY AND WENT TO BUTTERFLY CONSERVATORY

Costa Maya (Mahahual), Mexico

4 out of 5
ENJOYED THE SHOPPING AND POOL IN THE LITTLE SHOPPING AREA JUST OFF THE PIER

Cozumel, Mexico

4 out of 5
WENT TO LOCAL BEACH AND LOOKED AROUND

George Town, Grand Cayman

5 out of 5
WENT TO STRING RAY CITY - VERY ENJOYABLE

Disembarkation

5 out of 5
VERY SMOOTH
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