Unhappy cruiser, did not get what I purchased 😒

Item: Celebrity Reflection
Rating: 3.5
Author: daction

Celebrity Reflection Cruise Review to Caribbean - Bahamas

daction

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 2

Overall rating:

3.5 out of 5

4 Night Key West & Bahamas (Ft. Lauderdale Roundtrip)

Sail date: August 26, 2024

Ship: Celebrity Reflection

Cabin number: 7358

Traveled as: Couple

Reviewed: 15 days ago

Review summary

Not good, Celebrity did not provid what was indicated in there advertising or what was communicated via RCI rep. on what was included in the Retreat / Suite upgrade.

Embarkation

2 out of 5

I upgraded to The Retreat Suite for priorty boarding. Many of the guest rec'd personal attention while embarking; asked to sear down and someone came over to obtain and complete boarding process. My family had to go to the counter as other guest in a lower class cabin.

Ship experiences

Food and Dining

2 out of 5

Again I was expecting Specialty dining as a suite guest. There was 1 so called Specialty restaurant that was available and by day 3 the menu was below standard. I had to purchase meals from the "Specialty Dining " restaurants to get a decent dining experience. The wine that was served in the restaurant selected fr suite guest was drug store wine??? Ordered drinks on day 2 from restaurant and they never came.

Onboard Activities

2 out of 5

O 2 Pools on the ship. Always crowded.

Entertainment

4 out of 5

Very good

Children's Programs

No children

Service and Staff

4 out of 5

Staff was friendly and did there jobs effectively, when asked?? Butler had to be told to bring items that was included in my package for the room???

Ship Quality

4 out of 5

Ship seemed a bit dated and small. However it was clean.

Cabin / Stateroom

4 out of 5

Only issue was a black ring in toliet, probably fro wear.

Ship tip

Don't make any large purchases on the ship. They say tax and duty free, that would be not true. We were pulled out of line while disembarking, like we were criminals taken to the customs agent and grilled before being told thst a duty was owed. The purchases totalled about $4,500.00. I thought you paid duty when it's $10K or over????

Thumbs up