Falling through the cracks

Celebrity Reflection Cruise Review to Europe - Mediterranean


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 11

Overall Rating:

4.0 out of 5
Verified Review
11 Night Eastern Mediterranean (Rome Roundtrip)
Sail Date: September 19, 2016
Ship: Celebrity Reflection
Cabin Type: Balcony
Cabin Number: 1253
Traveled As: Couple
Reviewed: 9 months ago

The cruise itself lacked nothing really. The ports were outstanding as was the food and dining service. The stateroom was always kept beautifully. We had special difficulties that stemmed from our sadly having missed our flight to Rome and consequently the first two nights of the cruise. Trying to board the ship in Santorini was extremely difficult because of misinformation and communication failures on the part of the Celebrity administration as to exactly where and how to board. Once on board we were completely ignored. Halfway through the cruise I reminded the room attendant that the concierge class was entitled to certain amenities that we were not receiving. I guess no one had informed him. Our anniversary, noted in our passenger information, was totally overlooked.

I believe there needs to be a much better way for Celebrity to communicate with unfortunate people who miss the embarkation through no fault of their own, and once aboard, a special effort should be made to welcome them. Frankly, we found it shocking.

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

3 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Civitavecchia (Rome), Italy Did not visit port

Did not have a chance to experience it.
5 out of 5
Waiting for the ship, we spent one night in the lovely village of Finikia, where we had an intimate cultural encounter with some of its people. They are the ones we can credit with giving us the correct info on how to board the Reflection.
5 out of 5
I enjoyed the excursion to Delos. It was not difficult. Many thought it should not have been rated as strenuous.
3 out of 5
The castle and its museums have many steps and are too difficult for people with mobility problems.
5 out of 5
I went to the botanical gardens and was thrilled with the gardens and also the lecture that introduced us to the gardens and the diet of the Cretans who have a very high longevity rate and avoid the diseases of the western diet.
5 out of 5
We needed more time there. I enjoyed Pompeii but would have loved to visit the archeological museum in Naples.
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