Not ready for return to service, worst cruise of 15 on Celebrity.

Item: Celebrity Infinity
Rating: 1.9
Author: Aquaclass

Celebrity Infinity Cruise Review to Caribbean - Western

Aquaclass

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 31

Overall rating:

1.9 out of 5

Verified Review

7 Night Western Caribbean (Ft. Lauderdale Roundtrip)

Sail date: July 02, 2022

Ship: Celebrity Infinity

Cabin type: Balcony

Cabin number: 9108

Traveled as: Couple

Reviewed: 2 years ago

Review summary

We know how good Celebrity can be and this clearly was an exception to the normal standards of excellence. The ship appears to have been rushed to return to service and the crew appeared to be understaffed and inexperienced. Almost every part of this cruise was below expectations.

Embarkation

1 out of 5

Poor - issues with computers, took over an hour to process. We’ve been on other celebrity cruises and been through check-in within 15 minutes.

Ship experiences

Food and Dining

1 out of 5

Tuscan grille was best. Blu (for Aqua guests) really struggled. First night took 3 hours for dinner. Food on lunch buffet was cold when it shouldn’t have been. It was quite evident the staff was inexperienced and understaffed. Bar service was almost nonexistent in buffet and lounges.

Onboard Activities

3 out of 5

The pool in the Solarium was dirty. The gym was decent. Trivia was a good activity and offered several times a day.

Entertainment

4 out of 5

Entertainment was probable the bright spot of this cruise. The resident cast was one of the best we’ve seen. The guest entertainment held their own as well.

Children's Programs

Not traveling with kids

Service and Staff

1 out of 5

Some staff and the Blu restaurant maitre d’ we’re doing their absolute best to keep dinner progressing. Additional help was called in from other staff and officers and that somewhat helped as service did improve through the week but not to the level of excellent service we have experienced in the past (4 and 5 star).

Ship Quality

2 out of 5

The carpet in ocean view had “dust bunny” tufts of fibers looking like it had not been vacuumed or that the rug was disintegrating. There was lots of visible rust and peeling paint on exterior of ship. I understand this is an older ship, but Celebrity usually pays attention to the little things and this looks like it was rushed back into service. There’s a broken water fountain in the Persian gardens with rust falling out the bottom. There’s large visible gaps between floor and wall trim in mens restrooms.

Cabin / Stateroom

2 out of 5

Our shower door handles were broken and the ac got cool but never cold. There was what looked to be mold in our shower. Cabinet door hinges were broken.

Ship tip

Avoid it for now.

Thumbs up

Disembarkation

3 out of 5

7 Comments

fabfeefee 2 years ago

I totally agree. Our AC wasn’t cooling in the first day. The couple in the cabin next to us had maintenance come and we have been freezing every since day one. It has gotten so cold we had to open the balcony door and we have the temperature set at max heat. The internet is the worst I have seen since our first cruise in 2003. You know it’s a problem when they have a 24 hour internet desk. We can’t use the app either. Our first cruise on Celebrity trust me our next will be on a newer ship. We travel on Royal and Carnival. Still Loyal to Royal

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Gwbigdog 2 years ago

Oops 😬 thanks

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xraymomma 2 years ago

Sorry to hear about your experience!

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javawoody 2 years ago

Sad

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AuntPinkie 2 years ago

Sorry this cruise didn’t meet your expectations. Hope the next one restores your enjoyment of cruising!

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Dadm 2 years ago

Unfortunate.

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byhisgrace 2 years ago

Appreciate your feedback

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