A Moldy Review!

Celebrity Infinity Cruise Review to Transpacific

Cruises: 7+ cruises
Reviews: 2
Helpful Votes: 58

Overall rating:

3.3 out of 5
Verified Review
Celebrity Infinity

Pacific Coastal Cruise

Sail date: September 02, 2018

Ship: Celebrity Infinity

Cabin type: Balcony

Cabin number: 9062

Traveled as: Couple

Reviewed: 3 years ago

Review summary

WE ARE NOT COMPLAINERS! but in this case, must. The cabin steward could not get the extremely strong mold smell out of the bathroom. The smell was so bad, we had to sleep with the veranda door open. Thankfully, a Pacific Itinerary. They tried everything to no avail. Even brought roses to mask the smell. We should have demanded to change rooms, but were assured it would get better. Noticed a moldy smell in numerous parts of this ship. Other passengers had similar stories, were told one cabin had black mold under the sink and the ship tried to cover it with tape. This is wrong! Never again on Infinity.

Embarkation

5 out of 5

Ship experiences

Food and Dining

4 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

5 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5

Ship tip

If you smell mold in your room-despite the guest relations comments: "we will make it better" they can't the mold is deep within the bowels of this 18 yr. old ship. Move rooms immediately!

Ports of call

Vancouver (Canada Place), British Columbia

5 out of 5

Astoria, Oregon

5 out of 5

San Francisco, California

5 out of 5

Monterey, California

1 out of 5
The tender process was ridiculous...could not get to Monterey until noon, with a 4;30 departure.

Santa Barbara, California

1 out of 5
They were still calling groups for the tender boats to port at noon...did not even waste time trying to get off the ship. very poor set up.

San Diego, California

5 out of 5

Disembarkation

5 out of 5
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