Great itinerary, great staff; ship and cruise line need improvements

Celebrity Infinity Cruise Review to South America

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 21

Overall rating:

4.2 out of 5
Verified Review
Celebrity Infinity

14 Night Antarctica (Buenos Aires Roundtrip)

Sail date: February 18, 2018

Ship: Celebrity Infinity

Cabin type: Balcony

Cabin number: 9042

Traveled as: Couple

Reviewed: 3 years ago

Review summary

Dealing with Celebrity off the boat was painful. Their corporate number was useless and rude, and their website buggy and often misleading or incorrect. Suggest using only the travel agent or the team on the ship. Once on the ship, things were great for me. Blu made Aqua class worth the extra money, even if some of the other “extras” weren’t honored. The itinerary, even when a port was removed, was great. Antarctica was perfect.

Embarkation

4 out of 5
Buenos Aires embarkation was a madhouse. Lots of people for two ships. However, the signage and staff were adequate, and the process was relatively fast with minimal waiting.

Ship experiences

Food and Dining

4 out of 5
Trellis was fine. The Oceanview (buffet) was always packed. Qsine was interesting, though going once was enough to wear out the novelty. Tuscan grill was great. The Spa cafe underperformed. Sushi on Five was a good deal. Blu, however, was superb. Great menu. Awesome staff. Only for Aqua Class though.

Onboard Activities

4 out of 5
The lectures were good. Everyone loved MickeyLive. Not a huge amount of variety, but I was never bored.

Entertainment

Did not like show topics, so I did not attend.

Children's Programs

No kids.

Service and Staff

5 out of 5
Just great service all around on board.

Ship Quality

4 out of 5
The ship needs a remodel. There were broken chairs, and just general wear and tear. But it was clean, and the layout is great.

Cabin / Stateroom

4 out of 5
Good cabin. Below pool deck, so sometimes noisy. Closer to the front, many people could hear the club (two floors up) all night.

Ports of call

Buenos Aires, Argentina

4 out of 5

Ushuaia, Tierra Del Fuego, Argentina

5 out of 5

Port Stanley, Falkland Islands

5 out of 5

Puerto Madryn, Argentina Did not visit port

Ship was advised to run at a lower speed and had to miss the port. Celebrity gave us a day of shipboard credit as compensation.

Montevideo, Uruguay

3 out of 5
A lot of the areas downtown and near the port are closed on the weekends. What we could find, though, was great.

Disembarkation

5 out of 5

Traveler Photos

Scenic Cruising through Antarctica Scenic Cruising through Antarctica Rockhopper penguin excursion Beagle Channel excursion
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