First and Last Celebrity Cruise
Celebrity Equinox Cruise Review to Europe - Eastern Mediterranean
Sail Date: November 18, 2011
Ship: Celebrity Equinox
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 6 years ago
We took this trip with another couple. We had to turn our bags over to Celebrity Cruise Line before boarding the ship. During the time our bags were in their possession, our friend had his new ipad stolen from his bag. It even had his name engraved on it. Celebrity said they are not responsible for such things, and they would not let our friend report it to the police. There are cameras recording every move we make. I'm sure that the person who stole that ipad has to be on tape somewhere.
Also, one of my husband's bags was lost after being turned over to Celebrity. We were told an APB was put out, ship-wide, and that all stewards were to be looking for that bag. THREE DAYS LATER, our cabin steward called to say that the women in the cabin RIGHT NEXT TO US had the bag. Even though the women had removed the personal tags with our name and address on it, they left on the airline tag that had my name printed on it. We had shown our matching bag to our steward from the start, so why didn't our steward notice the bag in the next cabin over if anyone was truly looking for it? My husband wore the same shirt and jeans for four days in a row and all that Celebrity did was offer him a couple of white t-shirts. He had a suitcase full of under garments....it was CLOTHES that he was lacking. While I know that those ladies pulled that bag into their cabin, fully aware that it was not theirs, I also feel like Celebrity should have done something about the problem of my husband having no clothes. Those women clearly were hoping to get something of value from that suitcase, but once they realized it was only men's clothing, and of no use to them, they suddenly "discovered" it was not theirs after more than three full days.
This was our third cruise, and the seventh for our friends, but it was the first time any of us have ever cruised with Celebrity. We have never had any trouble on any of our cruises before. It's our first and last time to cruise with Celebrity. Holland America is much more interested in their customers, and we will only cruise with them from here on out.
Food and Dining
Service and Staff
Cabin / Stateroom
Pros: Most of the ports where we stopped
Cons: That Celebrity is not responsible when things are in their care, but are lost or stolen