Beautiful Ship... Inconsistent Service
Celebrity Equinox Cruise Review to Caribbean - Southern
10 Night Ultimate Caribbean (Ft. Lauderdale Roundtrip)
Sail date: April 01, 2011
Ship: Celebrity Equinox
Cabin type: Balcony
Traveled as: Couple
Reviewed: 13 years ago
Review summary
We recently sailed on the Celebrity Equinox . The ship was beautiful, our Aqua class room was wonderful, along with our state room attendant, and the two speciality restaurants (Tuscan Grill and Silk Harvest) were outstanding! We really like Celebrity's style, and innovative ships, however, Celebrity has a way to go on offering overall great service to match their great ships, it put a damper on the overall cruise experience. We found the service levels to be inconsistent, especially at the bars. What was more frustrating is when we passed a crew member on the ship, 9 times out of 10 their were on cell phones. Not knowing if this was internal calls between crew members or the crew on personal calls, it was strange to see them on the phone, more often then not. Overall itinerary was great and we really enjoyed the 2 days at sea before and after all the ports of call. It was a great way to relax on both ends of the trip.Ship experiences
Food and Dining
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Pros: Aqua class
Cons: inconsistent service levels from crew