Beautiful Ship... Inconsistent Service

Celebrity Equinox Cruise Review to Caribbean - Southern


Contributor Level: Deck Hand
Experience: 7+ cruises
Review: 1
Helpful Votes: 0

Overall Rating:

3.0 out of 5
Verified Review
10 Night Ultimate Caribbean (Ft. Lauderdale Roundtrip)
Sail Date: April 01, 2011
Ship: Celebrity Equinox
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 6 years ago
We recently sailed on the Celebrity Equinox . The ship was beautiful, our Aqua class room was wonderful, along with our state room attendant, and the two speciality restaurants (Tuscan Grill and Silk Harvest) were outstanding! We really like Celebrity's style, and innovative ships, however, Celebrity has a way to go on offering overall great service to match their great ships, it put a damper on the overall cruise experience. We found the service levels to be inconsistent, especially at the bars. What was more frustrating is when we passed a crew member on the ship, 9 times out of 10 their were on cell phones. Not knowing if this was internal calls between crew members or the crew on personal calls, it was strange to see them on the phone, more often then not. Overall itinerary was great and we really enjoyed the 2 days at sea before and after all the ports of call. It was a great way to relax on both ends of the trip.

Food and Dining

3 out of 5
Main dining area, Blu and the buffet were just OK. But Tuscan Grill and the Silk Harvest restaurants were outstanding, both in service and in food. Buffet needs more variety - it was the same thing for both breakfast and lunch EVERY day! Like cruise lines that mix it up a bit.

Entertainment

3 out of 5

Service and Staff

3 out of 5
needs improvement overall. As mentioned above, outside our state room attendant and the staff in the speciality restaurants, need to work on the service levels and friendliness of the overall crew

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
really enjoyed Aqua class rooms - especially the shower and the upgraded linens. Stateroom attendant, Alvin was really great.
3 out of 5
6 ships in port so things were a bit crazy. If you are going to get off in St. Thomas, do a beach day and stay out of the downtown area - not worth it!
5 out of 5
what is not to like about this port! Love it!!
3 out of 5
The east side of Barbados is beautiful!
3 out of 5
The crew we had on the sail, snorkel and beach lunch were great! However, I would recommend doing a snorkel trip on another island as we were very disappointed in the amount of fish and coral
5 out of 5
Beautiful island - very lush and tropical

Pros: Aqua class

Cons: inconsistent service levels from crew

Recommends Celebrity Equinox? Yes!

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