Poor reservation booking

Item: Celebrity Edge
Rating: 5
Author: rachelram

Celebrity Edge Cruise Review to Caribbean - Western

rachelram

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 22

Overall rating:

5 out of 5

Verified Review

7 Night Western Caribbean (Ft. Lauderdale Roundtrip)

Sail date: December 09, 2018

Ship: Celebrity Edge

Cabin type: Balcony

Cabin number: 12148

Traveled as: Family (young children)

Reviewed: 5 years ago

Review summary

The cabin we were booked on, by a agent, was absolutely terrible. We were shocked to arrive in the cabin and discover it is directly facing the magic carpet - no view, loud music, bright neon lights shining into your cabin all evening/all night. No privacy at all, when the magic carpet moves between decks.

Embarkation

5 out of 5

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

3 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

1 out of 5

The cabin was directly facing the magic carpet and destroyed any privacy or views. This information was not provided by the booking agent when we booked the cabin. Very important detail that was missed! The agent should have called the cruise line directly to inquire about the cabin location, especially when I specifically asked why the price was so much lower than other cabins on the same deck.

Ship tip

Do not book with . Book directly with Celebrity cruises. They came to our rescue and changed our cabin the next day so we would no longer be directly facing the magic carpet.

Thumbs up

Ports of call

Ft. Lauderdale (Port Everglades), Florida

5 out of 5

The new Celebrity cruise terminal is great!

Thumbs Up 5

Key West, Florida

5 out of 5

Cozumel, Mexico

1 out of 5

George Town, Grand Cayman

5 out of 5

Disembarkation

5 out of 5

5 Comments

wgammon1 3 years ago

Glad you had a good cruise. Thanks for the review.

Thumbs Up 0

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cruisellama 5 years ago

Thanks

Thumbs Up 0

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banrambo 5 years ago

I would get with that agent. Usually cabins with obstructions are so marked on the deck plan.

Thumbs Up 0

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Lola2013 5 years ago

Weren’t you able to verify your cabin location online before you committed to it?

Thumbs Up 1

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fredspaw 5 years ago

Rachelram thanks for the review, but wondering why 5 stars with such a disappointing cabin. I agree that this “not knowing/being told” would be upsetting. But what was good that bumped the review to 5?

Thumbs Up 1

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