Will never use again

Item: Celebrity Eclipse
Rating: 3.2
Author: dagharmony

Celebrity Eclipse Cruise Review to Alaska - Inside Passage

dagharmony

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 17

Overall rating:

3.2 out of 5

Verified Review

7 Night Alaska Hubbard Glacier (Vancouver Roundtrip)

Sail date: May 28, 2023

Ship: Celebrity Eclipse

Cabin number: 8139

Traveled as: Couple

Reviewed: 1 year ago

Review summary

My flight experience was horrible. I paid for a straight (one stop flight) from BWI to YVR. Instead, they had me leaving out of another state and returning to BWI. In addition, my one stop was switched to 2 stops with long layovers, which basically took two days to travel both ways with no sleep. Unacceptable !!! My dream vacation turned into a very disappointing trip and I plan on telling everyone about my experience on social media. The worst thing is is took NO accountability for the changes. Poor customer service!!!!!

Embarkation

1 out of 5

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

2 out of 5

Entertainment

2 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

4 out of 5

would have liked more storage options. Stateroom attendant excellent.

Ship tip

Getting onto the boat took (4 hours) a cattle drive, use another port.

Thumbs up

Ports of call

Vancouver (Canada Place), British Columbia

4 out of 5

Icy Strait Point (Hoonah), Alaska

1 out of 5

Cruise Hubbard Glacier

4 out of 5

Juneau, Alaska

2 out of 5

Ketchikan, Alaska

1 out of 5

Disembarkation

4 out of 5

allot smoother than getting onto the boat.

16 Comments

Cruisers4Lyfe 4 months ago

Thanks for sharing

Thumbs Up 0

Flag

Kplumm1027 1 year ago

Thanks for the info. Happy cruising!😎🚢

Thumbs Up 0

Flag

Cruiselovers70 1 year ago

We always book flights directly through airlines. Same with hotels. We fly in at least one day before departure because airlines tend to change and cancel flights.

Thumbs Up 0

Flag

Live2TravelNow 1 year ago

If you used Flights by Celebrity you can easily pick the flights you want. Any changes made after flights are book are done by the Airlines and not Celebrity.

Thumbs Up 0

Flag

Gwbigdog 1 year ago

Always fly in at least 1 day ahead. Thanks for sharing

Thumbs Up 0

Flag

NyBella 1 year ago

I tell anyone, best to book flights directly with airlines regardless of travel plans. Any delays, missed connections, weather, upgrades, etc can be dealt with the carrier itself. Never do third party booking or basic economy fares.

Thumbs Up 0

Flag

AuntPinkie 1 year ago

Appreciate your feedback. Sorry the cruise line didn’t get your preferences when booking your flights. I’m sure the blame game was “the other guy’s fault” no matter who you talk to. I’m sad that you were unable to enjoy Alaska because of this.

Thumbs Up 0

Flag

byhisgrace 1 year ago

Appreciate your feedback

Thumbs Up 1

Flag

Itspeace4me 1 year ago

Thank you for sharing.

Thumbs Up 1

Flag

AFE8Ret 1 year ago

Never book flights through the cruise line. The only thing you are guaranteed is a miserable experience.

Thumbs Up 2

Flag

PaulzyJC 1 year ago

Soooo, you give all the ports one star because you had a bad flight experience? That doesn't make any sense. How was the actual cruise?

Thumbs Up 2

Flag

cruisent 1 year ago

I think you should be complaining on the airline website. Shipmate is for cruises!

Thumbs Up 4

Flag

lsbs 1 year ago

Thanks for sharing.

Thumbs Up 1

Flag

cruising2004 1 year ago

Sorry your cruise was a disappointment.

Thumbs Up 1

Flag

kdlady 1 year ago

Rookie mistake - never let the cruise line book your airfare!

Thumbs Up 6

Flag

javawoody 1 year ago

Appreciate your feedback

Thumbs Up 1

Flag

Other reviews of this sailing

World of Wonder…Words of Caution

Fabulous cruise to Alaska