Argumentative unfriendly front line personnel across departments

Item: Celebrity Eclipse
Rating: 3.2
Author: summertraveler

Celebrity Eclipse Cruise Review to Alaska - Inside Passage

summertraveler

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 47

Overall rating:

3.2 out of 5

Verified Review

7 Night Alaska Hubbard Glacier (Vancouver Roundtrip)

Sail date: August 04, 2019

Ship: Celebrity Eclipse

Cabin type: Balcony

Cabin number: 1505

Traveled as: Couple

Reviewed: 5 years ago

Review summary

This was a disappointing experience because of our many unpleasant interactions staff interactions across departments. We enjoyed Aqua class with access to the Persian Garden and the food and service at Blu.

Embarkation

4 out of 5

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

2 out of 5

Service and Staff

1 out of 5

While we had some excellent interactions with some personnel, many staff were argumentative and unhelpful. Surprisingly, this occurred across several departments. We did speak to the Hotel Director and Assistant. They were appropriate listeners and displayed concern and empathy. The small token comp specialty restaurant was a nice gesture even through it could not erase the poor service culture on this ship.

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

Balcony and bathroom size and comfort were noted.

Ports of call

Vancouver (Canada Place), British Columbia

4 out of 5

Cruise Inside Passage, Alaska

5 out of 5

Sitka, Alaska

4 out of 5

We created our own excursion by renting bikes, riding out to the Fortress of the Bear (moderate ride), finding Grandma Tillie’s cupcakes (amazing), lunching at Mean Queen (better food than on the ship), and eating peanut butter cream pie from the restaurant at the airport. This was our best day.

Thumbs Up 2

Cruise Hubbard Glacier

5 out of 5

Juneau, Alaska

1 out of 5

Our mid afternoon Taku Glacier Walkabout Helicopter Airboat Adventure was abruptly canceled due to a mechanical on the airboat while we were en route in the van. The company did not offer an alternate helicopter only experience and the Celebrity Staff were rude and unhelpful. We wonder if NorthStar Trekking canceled the tour because it was undersold (4 out of 6).

Thumbs Up 0

Ketchikan, Alaska

3 out of 5

Misty Fjords sea plane fight met expectations. It was a wonderfully clear day.

Thumbs Up 3

Disembarkation

4 out of 5

Traveler Photos

Me: Can I read this? Staff: (sarcastically) someone should read it (said with eye roll)

3 Comments

Gwbigdog 2 years ago

Thanks for sharing

Thumbs Up 0

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wgammon1 3 years ago

Thanks for the review.

Thumbs Up 0

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15mustang 5 years ago

After reading all of your reviews, you seem hard to please. Normally all workers on cruise ships are friendly and helpful unless customers argue with them.

Thumbs Up 3

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Other reviews of this sailing

Alaska on Celebrity was wonderful!