BALTIC (Hit & Miss) CRUISE

Celebrity Eclipse Cruise Review to Europe - Northern Europe

mpdea

Contributor Level: Third Mate

Cruises: 7+ cruises

Reviews: 5

Helpful Votes: 42

Overall rating:

4.2 out of 5

12 Night Scandinavia & Russia (Amsterdam Roundtrip)

Sail date: July 01, 2018

Ship: Celebrity Eclipse

Cabin number: 1297

Traveled as: Couple

Reviewed: 6 years ago

Review summary

Been on Celebrity a number of times and this was the first time we had to complain, when we got to our cabin (1297 Concierge) it hadn't been prepared smelly no welcome pack and to crown it all the previous tenants dirty underwear at the foot of the bed. Needles to say we got action and the room was completely overhauled. Get the feeling that since the Royal Caribbean takeover costs are being cut. MISTAKE. Standards are what you pay Celebrity for.

Embarkation

4 out of 5

Ship experiences

Food and Dining

5 out of 5

Main dining Room and Buffets were excellent : Specialty Restaurants are becoming expensive

Onboard Activities

5 out of 5

Entertainment

4 out of 5

Service and Staff

5 out of 5

Dining staff are excellent and up to Celebrity standards

Ship Quality

4 out of 5

Just a bit tired when compared to Reflection or Silhouette

Cabin / Stateroom

3 out of 5

Ship tip

Celebrity in our opinion have dropped standards a little bit by trying to cut corners

Thumbs up

Ports of call

Amsterdam, Netherlands

5 out of 5

Warnemunde (Berlin), Germany

5 out of 5

Berlin trips all far too long so opted for panoramic Rostoc and Warnemunde, our Guide was lovely and very articulate

Thumbs Up 1

Helsinki, Finland

2 out of 5

Rainy day our Guide was poor and we opted for a Historic London Bus Tour - A BIG MISTAKE

Thumbs Up 0

St. Petersburg, Russian Federation

2 out of 5

Panoramic Tour Guide was poor, 5 hours on a bus with NO refreshment stop only photo stops : Cancelled second day tour

Thumbs Up 0

Tallinn, Estonia

5 out of 5

Panoramic Tallin Lovely Tour and Guide

Thumbs Up 1

Stockholm, Sweden

5 out of 5

Again great tour with ABA museum as part and excellent Guide

Thumbs Up 0

Copenhagen, Denmark

4 out of 5

City of Copenhagen Tour was disappointing could not understand Guide who seemed at a loss NO refreshment stop just 5 minute photo stops very poor

Thumbs Up 0

Disembarkation

5 out of 5

8 Comments

jjfkkfhaf 6 years ago

Seems like an overreaction on your part mpdea. Mistakes happen. To create some sort of cost cutting conspiracy, that leads to your room having dirty underwear with smell, seems far fetched. Someone screwed up, clearly. I am positive there are protocols set up to ensure rooms are not available till cleaned properly. Maybe even with supervisors approval. So someone's head(s) is rolling for your mess up. Rest assured, I have been on no less than 6 celebrity cruises in the last few years and had nothing to complain about over all. Didn't see any cost cutting, but can't say that is not a possibility. All businesses go through cost cutting. I just won't assume because of a dirty room and underwear, it's a product of cost cutting.

Thumbs Up 0

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AngelaMurphy 6 years ago

Sounds awful 😢

Thumbs Up 0

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Sampool 6 years ago

Probably just an oversight. Cabins are usually spot on.

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tsklag 6 years ago

Most cost-cutting measures started when current CEO took over.

Thumbs Up 0

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jstubblefield 6 years ago

R.c. has owned celebrity since the late 90's

Thumbs Up 0

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NYCruiser2 6 years ago

I totally agree with your observation of results of RCCL takeover.

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SammyAddison 6 years ago

Cool 😎

Thumbs Up 0

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IkeDeb 6 years ago

Great

Thumbs Up 0

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