Mixed Feelings ....
Celebrity Eclipse Cruise Review to Caribbean - Southern
14 Night Exotic Southern Caribbean (Miami Roundtrip)
Sail date: March 19, 2017
Ship: Celebrity Eclipse
Cabin type: Balcony
Cabin number: 7201
Traveled as: Couple
Reviewed: 7 years ago
Review summary
Let me begin by saying the ship is absolutely beautiful. It has a modern decor and is well maintained. The rooms were spacious (we had a balcony) and it was easy to move from the room to the various activities on the ship.
The itinerary was also fabulous. All of the islands were great and the time we spent on each island was just perfect.
The food was mediocre. There is no variety of food after 10:30pm - you just have pasta and pizza being offered only till 1:30am. After that everything shuts down. Free ice cream is also taken away after 10pm forcing you to go to the gelato bar to pay for the same ice cream you would get free. The food at the specialty restaurants was great. We ate multiple times at the specialty restaurants because the food was just mediocre at the Ocean Cafe. However, be prepared to pay a lot of money. These are not subsidized in any way. We paid $160 for my and my wife the first night at Tuscan Grill and that was only one glass of wine for me and my wife. Q'Sine is also a great restaurant. Again, a little pricey.
The shows are also mediocre. Out of the 14 days there were only 3 shows that I would characterize as good (not great). The comedians left a lot to be desired. The Cruise Director must have mentioned 10 times that he was going on vacation after this cruise so I think he was just checked out already.
If you like to dance there is a great band called the Soul Quartet. They are GREAT! And they know how to interact with the crowd to provide a great experience each and every time they had a set. Other than the Soul Quartet the other bands a musicians were either poor or mediocre. I would have liked the Soul Quartet to be in the Sky Lounge where the dance floor is bigger. So many people we spoke to were saying the same thing.
If you want to have something corrected be prepared to argue intensely. I wanted my seating arrangements changed at the beginning of the cruise. They repeatedly pointed me to the Maite'D as the only person that could correct the issue. We only saw the Matre'D once and he did not have the time to address our issue. He never called back and after 4 attempts to contact him at different days and different times I just gave up. The customer relations team kept pointing back to the Maitre'D. The issue was never resolved so we never ate at the Moonlight Sonata lounge. I could have yelled and screamed (others did that and it seemed to work) but I was on vacation and did not want to get into a bad mood. The prices at the SPA are outrages - $280 for an 80 min Swedish massage. Make sure you ask about the prices before you get any service whatsoever. I am not sure how they can even justify such a high price. I mentioned that to the captain. It seems to me that this is the ultimate slap in the face to the customer - just because you have a captive audience does not mean they should price gouge.
Embarkation and Debarkation was easy. They have a good system.
Last the ship stewards are very nice and cordial.
Overall, if you like a lot of quality night entertainment this is not the ship for you. If you go to sleep at 10pm then you will be happy.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Make sure you decide on your dinner seating arrangements early on. You will be placed with a random group of people and it will be very difficult to change unless you scream and yell.