Mixed Feelings ....

Celebrity Eclipse Cruise Review to Caribbean - Southern

Cruises: 7+ cruises
Review: 1
Helpful Votes: 75

Overall rating:

3 out of 5
Verified Review
Celebrity Eclipse

14 Night Exotic Southern Caribbean (Miami Roundtrip)

Sail date: March 19, 2017

Ship: Celebrity Eclipse

Cabin type: Balcony

Cabin number: 7201

Traveled as: Couple

Reviewed: 7 years ago

Review summary

Let me begin by saying the ship is absolutely beautiful.  It has a modern decor and is well maintained.  The rooms were spacious (we had a balcony) and it was easy to move from the room to the various activities on the ship. 

 

The itinerary was also fabulous.  All of the islands were great and the time we spent on each island was just perfect.  

 

The food was mediocre.  There is no variety of food after 10:30pm - you just have pasta and pizza being offered only till 1:30am. After that everything shuts down.  Free ice cream is also taken away after 10pm forcing you to go to the gelato bar to pay for the same ice cream you would get free. The food at the specialty restaurants was great.  We ate multiple times at the specialty restaurants because the food was just mediocre at the Ocean Cafe.  However, be prepared to pay a lot of money.  These are not subsidized in any way.  We paid $160 for my and my wife the first night at Tuscan Grill and that was only one glass of wine for me and my wife.  Q'Sine is also a great restaurant.  Again, a little pricey. 

 

The shows are also mediocre.  Out of the 14 days there were only 3 shows that I would characterize as good (not great).  The comedians left a lot to be desired.  The Cruise Director must have mentioned 10 times that he was going on vacation after this cruise so I think he was just checked out already. 

 

If you like to dance there is a great band called the Soul Quartet.  They are GREAT!  And they know how to interact with the crowd to provide a great experience each and every time they had a set.  Other than the Soul Quartet the other bands a musicians were either poor or mediocre.  I would have liked the Soul Quartet to be in the Sky Lounge where the dance floor is bigger.  So many people we spoke to were saying the same thing.

 

If you want to have something corrected be prepared to argue intensely.  I wanted my seating arrangements changed at the beginning of the cruise.  They repeatedly pointed me to the Maite'D as the only person that could correct the issue.  We only saw the Matre'D once and he did not have the time to address our issue. He never called back and after 4 attempts to contact him at different days and different times I just gave up.  The customer relations team kept pointing back to the Maitre'D.  The issue was never resolved so we never ate at the Moonlight Sonata lounge.  I could have yelled and screamed (others did that and it seemed to work) but I was on vacation and did not want to get into a bad mood.  The prices at the SPA are outrages - $280 for an 80 min Swedish massage. Make sure you ask about the prices before you get any service whatsoever.  I am not sure how they can even justify such a high price.  I mentioned that to the captain.  It seems to me that this is the ultimate slap in the face to the customer - just because you have a captive audience does not mean they should price gouge.

 

Embarkation and Debarkation was easy.  They have a good system. 

 

Last the ship stewards are very nice and cordial. 

 

Overall, if you like a lot of quality night entertainment this is not the ship for you.  If you go to sleep at 10pm then you will be happy. 

 

Ship experiences

Food and Dining

1 out of 5
Ocean Cafe food was mediocre at best. Specialty restaurants were very good but also very pricey.

Onboard Activities

3 out of 5
We found a great band (Soul Quartet) that played great music we could dance to. We also had fun with the Flash Mob led by Baldo. There was just not enough to do after 10pm. You basically had the Soul Quartet till 11:30 and the Sky lounge which had a DJ until 1am. No other choices.

Entertainment

1 out of 5
Only three shows out of the 14 days were any good. For the most part we saw many people sleeping through the entertainment. Comedians need to all be replaced - they all elicited only a few laughs and they had to work hard for even those laughs.

Service and Staff

1 out of 5
Matre'D was no where to be found, did not keep his promise to reach out to us and did not solve our problem. Truly a disappointment.

Ship Quality

5 out of 5
All public bathrooms were meticoulously kept throughout all 14 days. Very clean and well maintained ship.

Cabin / Stateroom

5 out of 5
Loved the cabin. Very spacious and loved the balcony. Right in the center of the ship.

Ship tip

Make sure you decide on your dinner seating arrangements early on. You will be placed with a random group of people and it will be very difficult to change unless you scream and yell.

Ports of call

Miami, Florida

5 out of 5

Kralendijk, Bonaire

3 out of 5

Willemstad, Curacao

5 out of 5

Oranjestad, Aruba

5 out of 5

Bridgetown, Barbados

5 out of 5

Castries, St. Lucia

5 out of 5

Basseterre, St. Kitts

3 out of 5

Philipsburg, St. Maarten

3 out of 5
Was this review helpful? 75

2 Comments

darylmiles    7 years ago

darylmiles    7 years ago

Does room service not rum after 10pm on that ship?

Other reviews of this sailing