good cruise spoilt by details

Celebrity Constellation Cruise Review to Europe - Northern Europe

ChrisP12

Contributor Level: Second Mate

Cruises: 7+ cruises

Reviews: 8

Helpful Votes: 71

Overall rating:

3 out of 5

12 Night Scandinavia & Russia (Amsterdam Roundtrip)

Sail date: June 01, 2013

Ship: Celebrity Constellation

Cabin type: Balcony

Traveled as: Singles/Friends

Reviewed: 11 years ago

Review summary

This cruise around the Baltic Sea was spoilt by a few Celebrity employees. Mostly the crew was friendly and helpful. The food and service were good. The specialty restaurants were excellent. We had purchased Celebrity transfers from the airport to the ship. On arrival at Schipol there was no Celebrity representative in sight. After wandering around the airport we found a group of people where, after a wait, we deposited our bags, and were then told to go elsewhere to 'check-in'. After a wait we checked-in, and then waited to be taken to the bus. Once on the bus we waited another 40 minutes, with no explanation, before the bus took us to the ship. A terrible start to any cruise. After embarkation we went to the Shore Excursion desk to book some tours. We asked for reservations at 5 different ports of call. The Celebrity employee carefully took down all our requests, confirmed that space was available on each of the tours, and told us that the tickets would be placed outside our door that evening. In the event none of these reservation was made, and when we returned tot he desk next day, several of the tours we had requested were sold.out. There was no sight of the employee who took our request the previous day; we were given apologies but no real resolution of this problem caused by Celebrity staff. Another terrible start to our cruise. Otherwise it was a good cruise, that could have been much better if Celebrity employees were better at their job.