Worst Experience of my life!

Celebrity Apex Cruise Review to Caribbean - Eastern

Cruises: 7+ cruises
Review: 1
Helpful Votes: 20

Overall rating:

1.9 out of 5
Verified Review
Celebrity Apex

7 Night Eastern Caribbean (Ft. Lauderdale Roundtrip)

Sail date: November 18, 2023

Ship: Celebrity Apex

Cabin type: Balcony

Cabin number: 12114

Traveled as: Couple

Reviewed: 11 months ago

Review summary

This is a 4th time when we take Celebrity line, but at this time not a good experience! Ship crew has been so horrible to deal with and after my husband and I both talking with them I don't feel like they care at all and need to express my disappointment. The service , just wasn't at the standard that we were expecting because of the only other experience we had on Solstice, Equinox, Reflection was unbelievable. The crew is very rude , no hi no by. Guest relation officer June - horrible, she need to take etiquette training. French restaurant - be careful , check the menu 2 days before you coming and spent money for la corte restaurant. However, steak restaurant was ok. At the last night on a ship we paid our outstanding bill and received a receipt, but when we came home I received another bill for the mini bar embarkation was 7:30 am. I physically can not drink a 1 litter of water and eat 2 pack of chips.

Embarkation

3 out of 5

Ship experiences

Food and Dining

2 out of 5

Onboard Activities

2 out of 5

Entertainment

2 out of 5

Service and Staff

1 out of 5

Ship Quality

2 out of 5

Cabin / Stateroom

2 out of 5

Ship tip

I do not recommend this ship

Ports of call

Ft. Lauderdale (Port Everglades), Florida

2 out of 5

San Juan, Puerto Rico

2 out of 5

Philipsburg, St. Maarten

2 out of 5

Disembarkation

2 out of 5
nobody direct customers to where we have to go
Was this review helpful? 20

10 Comments

Cruisers4Lyfe     4 months ago

Thanks for sharing

MBailey13     10 months ago

We were on this same ship and sailing. We’ve been on a few Celebrity ships in the past and they have been amazing. I believe because of the holiday, our expectations weren’t met like before. There were more kids and large families and felt like the attention to detail from service was hit or miss. I would recommend trying one more sailing from celebrity before dismissing them from your future vacations.

penst12     11 months ago

This is crazy, I was on this ship and the boat and staff were excellent. Amazing time and service.

Ladyjunecliff     11 months ago

So sorry to hear of your experience.

Gwbigdog     11 months ago

Thanks for sharing

Gwbigdog     11 months ago

Thanks for sharing

javawoody     11 months ago

Sorry to hear about the service

michelleb1127     11 months ago

This was just after the transatlantic. It seems like that isn't a good time to sail. Sorry, you dealt with bad service. Why were the ports bad also?

cruising2004     11 months ago

Sorry you were disappointed with your cruise. Thank you for sharing.

RetiredRay     11 months ago

Sorry your experiences did not match others. Wonder if you got a new crew with mostly newbies? I had a great ship go sour three months later due to that.

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