NOT HAPPY AT ALL!!!!!!!!!

Item: Celebrity Apex
Rating: 3.5
Author: bills87240510

Celebrity Apex Cruise Review to Caribbean - Eastern

bills87240510

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 28

Overall rating:

3.5 out of 5

Verified Review

5 Night Eastern Caribbean (Ft. Lauderdale Roundtrip)

Sail date: January 03, 2022

Ship: Celebrity Apex

Cabin type: Balcony

Cabin number: 11132

Traveled as: Couple

Reviewed: 2 years ago

Review summary

i'm disappointed with the lack of communication between Celebrity and Vacation outlet.

Embarkation

3 out of 5

after calling both Vacation outlet and Celebrity numerous times prior to embarkation, we were informed in line that their mask policy had changed. had we been properly informed ahead of time, we would have cancelled. we consider this to be an underhanded act on the part of Celebrity management. we were informed by our concierge that they knew more than 24 hours before we arrived that the mask policy had changed

Ship experiences

Food and Dining

4 out of 5

Onboard Activities

4 out of 5

Entertainment

4 out of 5

Service and Staff

3 out of 5

room steward was great. waiters and bar staff marginal. this was due to perhaps that they had lost a bunch of staff before we arrived. bar staff, at times, was unfriendly. certainly not the experience we had on the Equinox

Ship Quality

4 out of 5

Cabin / Stateroom

3 out of 5

we arrived to find a wet spot on the carpet between the bed and closet. steward tried to dry it with a blower. that didn't work and we were given an Aquaclass room 9242. both rooms were the same. we were not impressed with the infinity style room. the balcony was about the depth of 2 feet. would have preferred the regular balcony room

Ship tip

don't!

Thumbs up

Ports of call

Ft. Lauderdale (Port Everglades), Florida

4 out of 5

Puerto Plata, Dominican Republic

3 out of 5

excursion was cancelled. did not get of the boat

Thumbs Up 0

Nassau, Bahamas Did not visit port

the bahamas refused entry due to covid.

Thumbs Up 0

Disembarkation

4 out of 5

9 Comments

Gwbigdog 2 years ago

Thanks for sharing your cruise with us.

Thumbs Up 0

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izrgreen 2 years ago

Sorry you were not happy.

Thumbs Up 0

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PiratesWorld 2 years ago

Really, you didn’t know about masks

Thumbs Up 0

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willwork4cruz 2 years ago

What was the policy change?

Thumbs Up 0

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AuntPinkie 2 years ago

Sorry this cruise didn’t meet your expectations. Appreciate your feedback.

Thumbs Up 0

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javawoody 2 years ago

Appreciate your sharing, but could you not see the changes in your own home town because of the pandemic

Thumbs Up 1

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gwright1129 2 years ago

This is why i depend on nobody for my vacation, i do my own research. Most cruise lines have their protocols listed on their page.

Thumbs Up 6

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Gwbigdog 2 years ago

Thanks for sharing your experience, sorry you were disappointed

Thumbs Up 1

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cruising2004 2 years ago

Sorry you were disappointed.

Thumbs Up 1

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