Worse experience ever with customer service

Item: Carnival Vista
Rating: 4.5
Author: JayJ2038

Carnival Vista Cruise Review to Caribbean - Western

JayJ2038

Contributor Level: Purser

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 10

Overall rating:

4.5 out of 5

7 Night Western Caribbean (Galveston Roundtrip)

Sail date: July 09, 2022

Ship: Carnival Vista

Traveled as: Singles/Friends

Reviewed: 2 years ago

Review summary

Was decent overall except for my encounter with that XXXXX Silvia at guest services.

Embarkation

5 out of 5

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Children's Programs

5 out of 5

Service and Staff

1 out of 5

The guest services were horrible. They didn’t care about good customer service, especially Silvia. She was definitely a real XXXX and doesn’t deserve to be at the front

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ports of call

Galveston, Texas

5 out of 5

Montego Bay, Jamaica

5 out of 5

George Town, Grand Cayman

5 out of 5

Cozumel, Mexico

5 out of 5

Disembarkation

5 out of 5

11 Comments

CruiselineAdmin 2 years ago

@JayJ2038 here is contact info for Carnival: Phone: 800-764-7419 Website: carnival.com Email: guestcare@carnival.com Social Media: For the most part, both the primary Facebook and Twitter feeds are promotional rather than customer service-driven: Facebook and Twitter. However, Carnival also has a separate account on Twitter for questions and information: @CCLSupport

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Tropicgal 2 years ago

Well did you call headquarters and let them know? Thanks for the review.

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Pheznt55 2 years ago

I myself couldn’t do customer service. Glad the rest of the cruise was good.

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byhisgrace 2 years ago

Thanks for your review

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GabeNSteph 2 years ago

Thanks for sharing

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CurlyCruiserYAY 2 years ago

Thanks for info

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Gwbigdog 2 years ago

Oops 😬 thanks

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NicolasH 2 years ago

Were*

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NicolasH 2 years ago

Where the port times cut short?

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javawoody 2 years ago

I find that if you go to the customer service desk with a chip on your shoulder you will not get great service

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AuntPinkie 2 years ago

Appreciate your feedback. Glad you enjoyed your cruise in spite of customer service.

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