Worse experience ever with customer service

Item: Carnival Vista
Rating: 4.5
Author: JayJ2038

Carnival Vista Cruise Review to Caribbean - Western

JayJ2038

Contributor Level: Purser

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 10

Overall rating:

4.5 out of 5

7 Night Western Caribbean (Galveston Roundtrip)

Sail date: July 09, 2022

Ship: Carnival Vista

Traveled as: Singles/Friends

Reviewed: 2 years ago

Review summary

Was decent overall except for my encounter with that XXXXX Silvia at guest services.

Embarkation

5 out of 5

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Children's Programs

5 out of 5

Service and Staff

1 out of 5

The guest services were horrible. They didn’t care about good customer service, especially Silvia. She was definitely a real XXXX and doesn’t deserve to be at the front

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ports of call

Galveston, Texas

5 out of 5

Montego Bay, Jamaica

5 out of 5

George Town, Grand Cayman

5 out of 5

Cozumel, Mexico

5 out of 5

Disembarkation

5 out of 5

11 Comments

Other reviews of this sailing

My 2nd Cruise - Age 38

Amazing cruise!

Great Friends Cruise!