Disappointing experience...think twice about the Vista

Carnival Vista Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Reviews: 2
Helpful Votes: 47

Overall rating:

2.1 out of 5
Verified Review
Carnival Vista

7 Night Western Caribbean (Galveston Roundtrip)

Sail date: May 14, 2022

Ship: Carnival Vista

Cabin type: Balcony

Cabin number: 9326

Traveled as: Family (older children)

Reviewed: 2 years ago

Review summary

Ship has major issues from maintenance, staffing, and normal day to day functions. The chat feature on failed to work on several days, food was not good quality and usually cold, service was not good in most areas, and most disturbing known maintenance issues that Carnival has not addressed. The fact that the engine issues existed on prior cruises with other sailings missing ports and have late returns, should have been shared prior to the departure. Very distappointing when this is your family vacation for the year.

Embarkation

3 out of 5

Ship experiences

Food and Dining

1 out of 5
Food was poor quality and cold most of the cruise

Onboard Activities

2 out of 5

Entertainment

2 out of 5

Service and Staff

1 out of 5
Employees seemed overwhelmed. This was throughout the ship in almost every area; room, customer service, waiters/servers, maintenance, etc.

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
Room was cleaned once per day. Our steward worked very hard and seemed overwhelmed with the number of rooms he cleaned. He was not provided the information we should have received on excursions delays or the tickets for our excursions. Although always professional, we could see and understand his imbarrasment and frustration on the lack of communication.

Ship tip

Ship has maintenance issues which Carnival has known for some time. One port was cancelled and the ship was late on returning to Galveston. This did not deter Carnival. They were loading the ship and setting out for another cruise knowing they had engine issues. This is very disappointing and boarderline unethical.

Ports of call

Montego Bay, Jamaica

1 out of 5

Cozumel, Mexico

4 out of 5

Disembarkation

2 out of 5
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7 Comments

GabeNSteph    2 years ago

Thanks for your review

byhisgrace    2 years ago

Sorry this cruise didn't meet your expectations

Gwbigdog    2 years ago

Oops 😬 thanks

javawoody    2 years ago

Thanks for sharing

msxenia    2 years ago

Thanks for your review.

AuntPinkie    2 years ago

Appreciate your feedback. Sad to hear that they haven’t decided to put the ship in dry dock early.

wakinsupra    2 years ago

I have to agree with you regarding their ongoing issues, we personally would not go on the Vista again knowing it has issues even though we had an amazing time. I was on the cruise with you.

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