Terrible

Cruises: 7+ cruises

Review: 1

Helpful Votes: 41

Review summary

This cruise was chosen based on the timing. While on this cruise, at approximately 12:30pm, I was walking along Deck 10 and slipped on some water and fell and hit my head on the right side!! I fell to the ground in excruciating pain and sustained a large knot on my head. I was treated on the scene by two registered nurses that were cruisers who in turn called for Security. Security came and called for Medical to come transport me to the Infirmary. Once I got to the Infirmary, I was treated by a nurse and advised to return at 3:00pm to be seen by the on board doctor. When I returned at 3:00pm to be seen by the doctor, I was told I had a suffered a concussion. I was given some aspirin by the nurse and nothing by the doctor. No x-ray was done nor any kind of tactile exam to my head to assess the size of the knot/bump on my head. I returned to my cabin still in pain and I never heard anything from the medical staff again. I did get a call from Guest Services, which I relayed to them I was still in pain and feeling nauseated, however, nothing was recommended. Upon my return home, I was seen and treated by my personal medical provider. I find this kind of neglect by Carnival applauding and disgusting!!! I provided both the nurse and doctor my medical history, coupled with my age, I should have been provided better care than what I was provided!!! As a result of the fall, I was not able to enjoy the remaining amenities I had purchased with the physical fitness center. When I did go back, I became ill and had to leave and never did return. To date, I have not heard anything from Carnival regarding my status or well-being. Also, while on the cruise, I had the WORST massage ever...the massage was given by Marilou. I repeatedly told her I was cold and at no time did she attempt to warm up the room or provide me with extra blankets to keep me warm. As a result, I was NOT able to enjoy the massage at all. I strongly feel I should be reimbursed for the massage and my physical fitness fees be prorated since I was not able to use them after the fall on the fourth day. Food throughout the ship was overall terrible!!! There wasn't anything opened other than pizza 24 hours and the food and services in the Horizon was absolutely terrible!! Never before have I been on a ship where passengers had to pay for so many extra food services (Shakes, desserts, coffee, etc). Servers did not give the Carnival type of service!! Food was passed to you vs placed before you!! Food was tasteless, not hot and portions were extremely small. Entertainment was off the hook!!! Matt and Crew did an awesome job of providing great entertainment. The movies were great...the popcorn needs to be improved, like using a better oil and some popcorn salt/butter!!! Our Cabin Steward was very attentive. Did not like nor appreciate Vonya selling books that were basically outdated and did not save shoppers anything....this was $25.00 wasted or basically stolen!! However, I would NOT recommend VISTA not will I travel VISTA unless there is some positive resolution to all that I endured on this cruise. I am a seasoned cruiser...both to Carnival and other cruise lines!!

Embarkation

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Food and Dining

Onboard Activities

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Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Galveston, Texas

Cozumel, Mexico

George Town, Grand Cayman

Montego Bay, Jamaica

Disembarkation

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