Worst trip ever

Thank you for taking the time to read this email. My family and I were on the Vista 01/22/17. I have thought long and hard about sending this letter. We love Carnival do to the fact that we got married on the Miracle in 2006. Let me give you a little background info and then you may understand why I had to write this letter. When we got married we had a son who is Autistic. Over the years life does happen and we separated in 2015. I lost family my house,2 cars,and my apartment that year.in 2016 I retired from my job in Law Enforcement. With a lot of work we decided to make things work and got back together. So what better way to start thing over than with a cruise where it all began. I took the last bit of my retirement money and booked a cruise. We were so excited about this cruise. A big ship this time. 

Well from the time we got on board we had one thing after another. We go to our room and it's dirty. There was stuff from the past guest still in the room (ear rings in the sink, paper, hair in the drawer). We ask to have the room cleaned they had to do it 3 times because after each cleaning we would find more dirt. I sleep with a C-Pap machine. I brought a power strip with me but on the TV it said not to use mine. So I asked for one it never came that night. Asked again in the morning and got one after calling again at midnight. That was day 1.

Your guest services tried to fix the problem. They gave us a fruit basket and a $50 spa card. We knew we would have to add money other then the $50 to have a service done. Since there was no Spa price list in the room my wife called. She explained about the card and how much it was. Before she could finish her sentence the person on the phone stated that there treatments start at $100 and hung up the phone.

My wife went to the jewelry store to by a silver cleaning cloth. She was asked were she bought the idem she wanted to clean. She told them back home he handed her the dirtiest cloth he had. Then she asked if they sold Pandora charms. She was told that they done care inferior products in there store. Our 13 year old Autistic son picked it out himself for Christmas. I'm glad your people pointed out to my wife the it's cheap jewelry. 

For formal dinner I did my wife's hair. I asked at guest services if there was somewhere I could get some hair spay cheap. I was told only in the salon. I bought hair spray for $34. The next morning I found it in the shop for $10. At dinner that night one of the waiters hit my son in the head with a tray of food so hard he had to stop to balance 

Tray. He said nothing to us, just looked at us and walked away. My wife booked a photo shoot because the photographer said it would be about $150 for the pictures. We did the shoot. Had to come back 3 time to see the pictures because they were busy. Even though we came back at the time we were told too. He showed us the pictures and then told us that they were $1100. We only bought 6 for $200. If the everyday pictures sell For $19.95. Why did we have to pay $35 each .this is why we are looking into another Cruise line. I hope this letter helps you with future guest. I told everyone at my job at Walt Disney world that your line was the best. And the is what I got in return. Thanks.