Disappointing

Carnival Sunshine Cruise Review to Caribbean - Bahamas

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 28

Overall rating:

2.7 out of 5
Verified Review
Carnival Sunshine

4 Night Bahamas (Charleston Roundtrip)

Sail date: November 29, 2019

Ship: Carnival Sunshine

Cabin type: Balcony

Cabin number: 8167

Traveled as: Large Group

Reviewed: 1 year ago

Review summary

Felt the customer service was not helpful and we paid $106 for a order I had canceled and could not get it fixed. Also the balcony situation was a total mess, we did not get any support. We had joining rooms and could not share with family in the next room. They did not care. Tried to get assigned early seating and could not. The entertainment was very lacking compared to other cruise lines. Overall the worse cruise we have taken, not worth what we paid for the balcony rooms.

Embarkation

4 out of 5
No issue

Ship experiences

Food and Dining

4 out of 5

Onboard Activities

1 out of 5
Lacking, not enough choices.

Entertainment

1 out of 5
Lacking, not enough choices.

Children's Programs

No kids

Service and Staff

2 out of 5
Room and restaurant was great. Customer service was not good.

Ship Quality

4 out of 5
No issue

Cabin / Stateroom

2 out of 5
Disappointing that we could not share the balcony with family. It is the reason we booked the 2 rooms next to each other. The customer service did not care and it took 2cdays to be told it was not possible. Charged for items did not receive, customer service did not take care of issue.

Ship tip

Don’t depend on customer service they do not care,

Ports of call

Charleston, South Carolina Did not visit port

Been several times.

Nassau, Bahamas

4 out of 5

Disembarkation

3 out of 5
It is difficult for handicap people and no help from staff. My husband had to walk way to much compare to what was necessary. Other cruise lines are more accommodating.
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