Disappointing

Item: Carnival Sunshine
Rating: 2.7
Author: kayteixeira

Carnival Sunshine Cruise Review to Caribbean - Bahamas

kayteixeira

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 60

Overall rating:

2.7 out of 5

Verified Review

4 Night Bahamas (Charleston Roundtrip)

Sail date: November 29, 2019

Ship: Carnival Sunshine

Cabin type: Balcony

Cabin number: 8167

Traveled as: Large Group

Reviewed: 5 years ago

Review summary

Felt the customer service was not helpful and we paid $106 for a order I had canceled and could not get it fixed. Also the balcony situation was a total mess, we did not get any support. We had joining rooms and could not share with family in the next room. They did not care. Tried to get assigned early seating and could not. The entertainment was very lacking compared to other cruise lines. Overall the worse cruise we have taken, not worth what we paid for the balcony rooms.

Embarkation

4 out of 5

No issue

Ship experiences

Food and Dining

4 out of 5

Onboard Activities

1 out of 5

Lacking, not enough choices.

Entertainment

1 out of 5

Lacking, not enough choices.

Children's Programs

No kids

Service and Staff

2 out of 5

Room and restaurant was great. Customer service was not good.

Ship Quality

4 out of 5

No issue

Cabin / Stateroom

2 out of 5

Disappointing that we could not share the balcony with family. It is the reason we booked the 2 rooms next to each other. The customer service did not care and it took 2cdays to be told it was not possible. Charged for items did not receive, customer service did not take care of issue.

Ship tip

Don’t depend on customer service they do not care,

Thumbs up

Ports of call

Charleston, South Carolina Did not visit port

Been several times.

Thumbs Up 0

Nassau, Bahamas

4 out of 5

Nice

Thumbs Up 0

Disembarkation

3 out of 5

It is difficult for handicap people and no help from staff. My husband had to walk way to much compare to what was necessary. Other cruise lines are more accommodating.

7 Comments

Fiesta83 4 years ago

Better luck next cruise

Thumbs Up 0

Flag

Mydogluke 5 years ago

Love the Sunshine and Carnival

Thumbs Up 0

Flag

Cruiserike0322 5 years ago

So sorry for your disappointment. Our experience on the Sunshine was so nice.

Thumbs Up 0

Flag

sunshine220 5 years ago

We loved the sunshine no issues. Any problems were taken care of. Joining balconies arent always a given.

Thumbs Up 0

Flag

taacman 5 years ago

My wife and I are both handicapped and have been on Sunshine a number of times and have never had a problem with layout of ship and walking

Thumbs Up 0

Flag

TNTGreen 5 years ago

As far as the balcony thing I thought sometime ago John Heald has posted removing the partition is no longer allowed. As far as the dining time at the time of booking you’re supposed to select a dining time. If your dining time is full then you can waitlist but that doesn’t guarantee a dining time change. It will only open with cruise cancellations or once onboard if people don’t show up by the 3rd night. Not sure if you used a travel agent but if so they should of told you this. If not research goes a long way.

Thumbs Up 5

Flag

cruisereckoning 5 years ago

Sorry for your disappointment and for the fact you didn’t get much help from staff.

Thumbs Up 0

Flag

Other reviews of this sailing

Fun cruise!

Black Friday Blast

Overall great cruise