Will not ever take another carnival cruise terrible service

Carnival Sunshine Cruise Review to Canada, New England, New York

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 51

Overall rating:

2.2 out of 5
Verified Review
Carnival Sunshine

5 Night Canada/New England (New York Roundtrip)

Sail date: August 07, 2017

Ship: Carnival Sunshine

Cabin type: Oceanview

Cabin number: 2140

Traveled as: Large Group

Reviewed: 7 years ago

Review summary

Will not take another cruise with carnival sunshine. Horrible experience. From embarkation, staffing, shopping aboard the ship also terrible. Very crowded, cleaning-less, old ship. Do not recommend.

Embarkation

1 out of 5
They give us time slots to embark but we waited in long lines. Very disorganized

Ship experiences

Food and Dining

3 out of 5
Main dining room was amazing! Buffet was terrible no place to seat

Onboard Activities

1 out of 5
Most of the activities like slide and obstacle course were closed and other activities had very long lines like ping pong including library board games or reading

Entertainment

1 out of 5
Performance were great but the same thing every night

Children's Programs

1 out of 5

Service and Staff

3 out of 5
In general staffing had no knowledge of anything and in some cases rude. Our waiters at dinner time were great!! Room was ok but we had to wait for over 1 hour to get our towels

Ship Quality

1 out of 5
Very old ship needs a lot of updates. Common area bathrooms were very very dirty

Cabin / Stateroom

1 out of 5
We were 4 adults we needed 2 full size beds but we got bunk beds. Mattress was comfortable. Cabin needed painting looked dingy

Ship tip

Avoid to take this ship at all cost

Ports of call

New York, New York Did not visit port

I am from New York. Did not need to

Saint John, New Brunswick

3 out of 5
We rented a car went on our own not a lot of time to explore

Halifax, Nova Scotia

3 out of 5
We rented a car but we were not allowed to leave the ship at the time posted on the itinerary we waisted 2 hours on the ship staffing was not helpful at all

Disembarkation

3 out of 5
Like it a lot. We were able to carry our own luggage out of the ship. That made it easier for us to disembark the only good thing about this ship was leaving the ship.
Was this review helpful? 51

15 Comments

MaplesinAtL    7 years ago

I did enjoy the sunshine last December too!! Stayed in the Cloud 9spa balcony. And we are booked the Cloud 9Spa balcony for upcoming cruise too😘

matthewsdebra    7 years ago

I enjoyed the Sunshine, I would LOVE to cruise on her again.

lyniselassiter    7 years ago

We came home yesterday. The ship is well updated. I don't know what people expect with a ship that was built in the 90s. I occasionally even complained about the food, but then realized that you can't please everyone at a buffet. The dinners were good in the main dining room and I enjoyed the brunch on our last day at sea. Ji Jis is an Asian restaurant that serves authentically prepared Chinese food (and other Oriental dishes) if you want something a little different. The children's program is also well organized. Although we didn't stop at San Juan's port, we had a pleasant experience. The cruise staff works very hard and around the clock.

AnaJ    7 years ago

Sunshine was very crowded. It's as if there's not enough room for all the ppl onboard. We did make the best of it.

tisha2378    7 years ago

Yes we sailed what Emma last year and this year we sailed with Lee because Emma was on vacation. I was a little bummed at first but Lee turned out to be pretty great!

GIJane7999    7 years ago

I agree with babsonboard. A cruise is what you make it. We are also sailing on November 4 on the Sunshine. 77 days and counting. I was on the Sunshine last year and had a great time. Emma, the cruise director is awesome!

babsonboard    7 years ago

we leave Nov 4 on Sunshine. been f following remarks. seem all over board it's what you make it. except we are near movie. expect noise.

sunshinel9ver    7 years ago

Love the Sunshine. Been on her twice. A cruise is what you make of it!!!!!!!

CVCruiser    7 years ago

I do agree the Sunshine feels more crowded vs the Liberty or Valor.. aka Conquest class.

CVCruiser    7 years ago

Actually, the Sunshine is not that old... its been rebuilt from when it was the Destiny. Was this a short cruise by chance?

tisha2378    7 years ago

I'm sorry for your bad experience on the sunshine as well. I've been two years in a row and I loved my experience. I love Emma the cruise director she's awesome!!! My room steward was amazing. /The only thing I could think of is in the Lido Buffet the breakfast options didn't change from day to day as opposed to last year. We did get the spa balcony so we had access to the spa and those amenities. We have to go on a different Carnival next year because they will not dock in Norfolk Virginia anymore :-(

jenniferhodum3    7 years ago

I was on the sunshine in June and I agree very old ship but don't let that ship ruin you from going on another carnival ship. I have been on the Legend, the splendor and the pride all of which I loved. the splendor was my favorite with the pride next. I have my next cruise with carnival already booked in April of 2019 on the horizon. the sunshine should have just been taken out of the fleet when it was the destney.

GIL155    7 years ago

Good news is Carnival has lots of other ships if you want to stay with them. If Not- other cruise lines would be happy to welcome you.

levine    7 years ago

too late. I am scheduled to sail aboard the sunshine on April 6th.wish me luck. I am sorry about your misfortune. Good luck on any cruise line you choose on your next vacation.

bakasyontayo    7 years ago

we took the carnival victoy from miami last week and the embarkation was not like before its so fast, they give you time to arrive then just go through the scanner, access cards are already waiting outside the cabin door.

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