Great until the last 2 days! Then it was horrible!!

Item: Carnival Sunrise
Rating: 3.7
Author: kelyco30

Carnival Sunrise Cruise Review to Caribbean - Eastern

kelyco30

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 27

Overall rating:

3.7 out of 5

Verified Review

5 Night Eastern Caribbean (Miami Roundtrip)

Sail date: November 05, 2022

Ship: Carnival Sunrise

Cabin type: Balcony

Cabin number: 7362

Traveled as: Couple

Reviewed: 2 years ago

Review summary

I would love to speak to someone directly with how the spa treated us on the ship.

Embarkation

4 out of 5

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

4 out of 5

Entertainment

4 out of 5

Service and Staff

1 out of 5

The spa is why I am giving this a 1 I would definitely do a negative # however I can’t! The manager & crew in the spa were very nasty!! Had an attitude with both of us(my fiancé & myself, which this was a birthday gift for him). She charged me for a service never used for the last day, cause we inquired about the service! Now reporting to my CC company for help, since no one else is able to help us out!!

Ship Quality

2 out of 5

Cabin / Stateroom

5 out of 5

Cabin was great, I usually do interior but wanted to do a balcony this time! Our steward was great she(Sunny) was very helpful, friendly & attentive! We will miss her dearly

Ship tip

Do a different ship!

Thumbs up

Ports of call

Nassau, Bahamas

5 out of 5

Princess Cays (Cruise Line Private Island)

4 out of 5

Grand Turk Island

5 out of 5

Disembarkation

5 out of 5

8 Comments

Gwbigdog 2 years ago

Thanks for sharing

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javawoody 2 years ago

I avoid the spa, employees are pushy and don’t work for the cruse line

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shawnee13675 2 years ago

I avoid the spa. It’s not enjoyable when someone tries to hard sell you on overpriced products available in the spa☹️

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AuntPinkie 2 years ago

Glad you enjoyed your cruise until the Spa incident. Appreciate your feedback.

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CruzeFan 2 years ago

Spa

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CruzeFan 2 years ago

Never use the spar on a cruise ship. They are notorious for being overly aggressive on selling, overcharging and being overpriced.

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jeffreyschill 2 years ago

This site is not connected with the cruise line. You may want to call Carnival directly.

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JourneyWithJosh 2 years ago

Spa's are managed by contracted companies such as Elemis, Canyon Ranch etc. If you were charged for services not rendered you should have went to guest services. I know this because I too had an issue once on a ship and that's the response I got.

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Other reviews of this sailing

Carnival Operates under the assumption that customer are always wrong

NEVER AGAIN!! Carnival was good, is TERRIBLE

Could of been better