Worst cruise ever!

Carnival Sunrise Cruise Review to Caribbean - Eastern

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 47

Overall rating:

1.7 out of 5
Carnival Sunrise

8 Night Exotic Eastern Caribbean (New York Roundtrip)

Sail date: August 19, 2019

Ship: Carnival Sunrise

Cabin type: Suite

Cabin number: 7295

Traveled as: Family (young children)

Reviewed: 4 years ago

Review summary

My name is Jeff. My family and I took a 8 day cruise on August 19th from New York to Eastern Caribbean on Carnival Sunrise. We had a Grand sweet, room 7295. They are claiming a $200 million dollar renovation, all they did was add rooms and make the common areas smaller! Our bathroom had dirty water from someone else's bathroom leaking all over our floor. It took 6 DAYS for them to correct the problem! We had to keep towels on the floor just so we could walk into the bathroom and not step in someone else's crap, and urine! On day 7 our toilet wouldn't flush and they had to come to our room again! The pool is small and overcrowded. The food is ok. The dining room is half booths, feels like a diner! It was ridiculous sliding into a booth on formal night in a suit and dress! People were smoking marijuana all over the ship, we complained about it, nothing done about it. We couldn't sit on our balcony because the marijuana smell was so bad it was making my 12yr old daughter sick. There were people smoking in the kids water areas right in front of lifeguards and nobody said anything. When we complained to security, they just walked away. Carnival offered us $500 for compensation for our room problems! I laughed at them, our room was $6500. Worst company ever, don't waste your money with them!

Embarkation

3 out of 5
We had a sweet so we had priority boarding, not too bad.

Ship experiences

Food and Dining

1 out of 5
Food was diner quality in formal dining room, buffet took an 30 minutes to get food, and no seating to eat it!

Onboard Activities

1 out of 5
Pool is small and overcrowded, not many activities for my 12yr old daughter. Kid's club is a joke.

Entertainment

2 out of 5
The stage is small, no real shows. Music is always at max level, not enjoyable. Lots of shows about shopping on the boat thou! Very few kid's shows.

Children's Programs

1 out of 5
She left the kid's club after a short time, all they did was sit there and look at their phones, the staff did the same.

Service and Staff

1 out of 5
Housekeeping was the only thing I can rave about!

Ship Quality

1 out of 5
You have to walk through the smoking section in the casino to get anywhere, as it's the only floor you can walk all the way through.

Cabin / Stateroom

1 out of 5
Cabin had dirty water leaking from the room above us, possible urine and fecal matter. It needed to be updated, problems with toilet flushing. Size was good, housekeeping was good.

Ship tip

Cancel!

Ports of call

New York, New York

2 out of 5
Leave time to get where you are going!

San Juan, Puerto Rico

2 out of 5
Nice shopping, don't go out after dark, gets shady! We'd even heard gun shots.

Charlotte Amalie, St. Thomas

3 out of 5
Looked nice, beach was far, not allot of time to do more than one thing.

Grand Turk Island

4 out of 5
Beautiful island, went snorkeling , it was amazing! Wish we'd had more time to do more.

Disembarkation

1 out of 5
We had priority disembarkation, we were sent to 3 different floors and places, carrying luggage, before I complained and finally had someone take us off the boat.

Traveler Photos

Mold and puddle water. Water leaking through grout Water running across floor Water leaking Dirty water and crap running across floor
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