Very disappointing!

Carnival Sunrise Cruise Review to Caribbean - Eastern

Cruises: 7+ cruises
Review: 1
Helpful Votes: 14

Overall rating:

4.1 out of 5
Verified Review
Carnival Sunrise

7 Night Eastern Caribbean (Norfolk Roundtrip)

Sail date: April 29, 2019

Ship: Carnival Sunrise

Cabin type: Oceanview

Cabin number: 3109

Traveled as: Couple

Reviewed: 1 year ago

Review summary

This our third cruise with Carnival and this will be our last!

Embarkation

1 out of 5
Was unable to check in at the first desk. We were told Carnival changed our room without our knowledge. Had to go to another Customer Service desk only to be told someone else was in the room we reserved in October. After we finally checked in we had to go to Guest Services on the ship. There we we told our room was not ready, so they gave us a different room. We asked why they did not notify us we were told because we did not book with Carvinal, but Carnival sent me emails about the time to arrive at the port. This not the only problem we had we had to get our own luggage because the luggage tags we received had the wrong room number. We had to go to Guest Services again to get our room keys. We had to go two times to the Adventure desk to get our excursion tickets because the tickets went to the Wrong room and never delivered to the right room.

Ship experiences

Food and Dining

5 out of 5
Very good service.

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Service and Staff

5 out of 5
Our room stewards were Great. We want to Thank Freddy and IWayne.

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5
This is not the room we stayed in. We booked this room but Carnival changed us to room 1218.

Ship tip

Waited awhile maybe they will fix everything (TV's, toilets, internet and etc)

Ports of call

Grand Turk Island

5 out of 5
Rainbow bus tour. We really enjoyed it.

Half Moon Cay, Bahamas (Private Island)

5 out of 5

Freeport, Grand Bahama Island

5 out of 5

Disembarkation

5 out of 5
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