Disapointing cruise

Carnival Splendor Cruise Review to Caribbean - Western

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 46

Overall rating:

2.4 out of 5
Verified Review
Carnival Splendor

7 Night Western Caribbean (Miami Roundtrip)

Sail date: December 10, 2017

Ship: Carnival Splendor

Cabin type: Oceanview

Cabin number: 2365

Traveled as: Couple

Reviewed: 6 years ago

Review summary

Overall, I will not cruise Carnival again, even if they are cheaper. The fact that my bedding problem could have been solved after the first night and wasn't is unforgiveable. The ship is not user-friendly, it is difficult to get from one end to the other. If you buy pictures and pay extra for a copy on a CD, make sure they give you the right picture. They didn't, and you can't tell by the thumbnail photo on the package.

Embarkation

5 out of 5
This was great! We got there about a half hour before our appointed time and sailed through the early/late line, onto the ship.

Ship experiences

Food and Dining

2 out of 5
The first night our dining room service was great, just as we expected! The next night we switched to early dining and it was terrible. Our server never introduced himself or asked our names, service was very slow. We felt like an afterthought. It took an hour to get our food. The diners around us were drinking their coffee before we got our entrée. We were on time for dinner. Also, tablecloths should be on the tables every night, not just formal nights. Felt like we were eating at a diner. The pizza, which is the only food available after 11:00 pm, was terrible, and we had to wait for it. Dough with a wisp of sauce, no cheese and a lot of pepperoni. They need more after-hours food places.

Red Carpet Dance Club

3 out of 5

The room was nice, but the smoking allowed ruined it. Couldn't believe there was only one nightclub on the ship!

Onboard Activities

3 out of 5
The hot tubs were not hot enough.

Entertainment

3 out of 5
We went to one show because we did not like the music in the others. The ship's band, Free at Midnight, was good.

Service and Staff

2 out of 5
This would have been excellent if it wasn't for that server in the Gold Pearl!

Ship Quality

3 out of 5
This rating would have been excellent if the ship was not so ugly. The ship and our cabin were very clean. Ship décor was tacky. Pearls? The gold pearl had what look to be two sunny-side up eggs or women's breasts on the ceiling. Did NOT look like oysters with pearls.

Cabin / Stateroom

1 out of 5
Cabin was clean and roomy, but the bed was terrible, like a cardboard box with springs sticking up! I asked our steward if anything could be done, so he put a foam topper on it. That still didn't help so he kept putting more on. The 4th night I asked if the mattress could be swapped with an empty cabin. At this point I think there was 5 toppers on the bed. I was told no. After the 5th night our steward asked how was the bed and I said still awful, can't sleep at all and hurt bad in the morning. Another steward, maybe his boss, overheard me and when I explained what was going on, said they had extra mattresses and would be happy to swap it out. Really?! That night, the 6th night, I had a wonderful soft mattress on the bed. I slept most of the next day because I was so sleep-deprived. IT TOOK 5 DAYS TO FIX THIS! Ruined the cruise for me.

Ship tip

Don't!

Ports of call

Miami, Florida

4 out of 5
We did the excursion that brought us through Miami and then brought us to the airport. The tour was good but the bus had to drop us off at the extreme other end of the airport. We had to walk the whole terminal, lugging our heavy bags, clear to the other end!

Cozumel, Mexico

2 out of 5
Tried to walk around the port but the retail people wouldn't leave us alone.

Belize City, Belize

1 out of 5
Did the Belize Top Ten tour. Bus was nice but Belize is a slum. The whole tour the guide kept talking about how poor they/she was, and how the government took all their money, and the police did nothing. Most of the Top Ten we just drove by and she pointed it out. Couldn't even get a picture. The tender off and on the boat was ridiculous! It took an hour and a half to get to Belize and 1 hour and fifteen minutes to get back on the boat. Really. one door to get back on?!

Mahogany Bay, Roatan, Bay Islands, Honduras

2 out of 5
Rented a clamshell on the beach. My bad, I thought it would be oceanfront but it was 5 rows back with 4 rows of clamshells in front of it. Couldn't even see the water. The flying beach chair was so slow. This is a stop so that Carnival can make more money off us, since they own it .

George Town, Grand Cayman

4 out of 5
Even though we just walked the town this was pleasant. A bit expensive, but nice to walk around in. Beautiful water!

Disembarkation

3 out of 5
Getting off was okay except that my luggage was put on the wrong carousel and it took 45 minutes to find it. I realize that is not Carnival's fault.

Traveler Photos

Crummy pizza
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5 Comments

Patch3003    6 years ago

We like cruising. Not we lie. Auto correct..,,

Patch3003    6 years ago

This review is correct. And cruising maybe for you. Go to princess or celebrity. Carnival. Has become just that a carnival. Never sailing with them again but will be cruising with princes or celebrity again. We lie cruising but carnival has fallen off the mark big time.

cbcruisin    6 years ago

What happened with your bedding?

msstephie    6 years ago

Try another cruise line. I thought I hated cruising after my first cruise on Carnival. I have done 7 more cruises on Princess and love cruising. You pay more, but the increased service makes it worth it to me.

LWLillie    6 years ago

So sorry to hear that..

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