Customer Service wasn't up to standards
Carnival Splendor Cruise Review to Caribbean - Southern
8 Night Southern Caribbean (Miami Roundtrip)
Sail date: November 05, 2016
Ship: Carnival Splendor
Cabin type: Inside
Cabin number: 8341
Traveled as: Large Group
Reviewed: 7 years ago
Review summary
Our Stewart, Heri, was great although he seemed to be a little overwhelmed. The fridge in our room didn't work so he brought us buckets of ice daily. My spa experiences were poor. First appointment I waited 20 minutes before I finally gave up and left. They called to reschedule with promise of 20% discount on services to make up for missed appointment, but then refused to give it after service. The wait staff seemed to be frantic and in the past, they could anticipate your tea/coffee etc. but not on this cruise. A friend purchased their soft drink package but couldn't seem to find a waiter to take her order. Had the Excursion from hell on La Romana although Carnival did give us a partial refund (30%). Rethinking Carnival.
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Cabin / Stateroom